JENNIFER L. PETERSON
South Rockwood
Summary
I have strong dedication to helping customers resolve issues, cultivating a positive image for the company. Possess excellent communication, problem-solving and organizational skills. I am conscientious, hardworking and excel in both a team environment or as an outgoing individual.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
GXO Logistics
01.2023 - Current
- Ability to see potential Customer Complaint issues and develop a resolution plan
- Investigate, write up and log 5-Whys
- Responsible for processing Customer Returns
- Update a daily Customer complaint Working File and provide a weekly metric
- Foster a positive Team dynamic with the ability to easily communicate with Senior Management and Team members
- Complete other duties as assigned by Supervisor or Manager
Senior Trade Analyst, Ford Special Program Team
Livingston International/JPMorgan Chase/Vastera
01.2001 - 10.2015
- Obtained, analyzed and interpreted International trade data as required
- Managed NAFTA Solicitations, Customer Requests and Escalations
- Generated metrics, root cause analysis and Corrective & Preventative actions
- Team Quality/Compliance Representative
Senior Trade Representative, Foreign Trade Zone (FTZ)
AAL/Livingston International/JP Morgan Chase
01.2001 - 10.2015
- Managed Foreign Trade Zone (FTZ) operations & General Customs compliance
- Performed daily, weekly, monthly and quarterly reporting to U.S. Customs
- Championed Customs audits and investigations
- Conducted daily & yearly inventory reconciliations
- Responsible for record retention & destruction
- Documented and maintained written Standard Operating Procedures
Education
Bachelor of Science - Business Administration
Central Michigan University
Mount Pleasant, MI01.1998
Skills
- Analytical
- Great Communicator
- Problem Solver
- Customer Care
- Attention to Quality
- Strategic planning
- Mentoring & Training
- Organized
Timeline
Customer Service Representative
GXO Logistics
01.2023 - Current
Senior Trade Analyst, Ford Special Program Team
Livingston International/JPMorgan Chase/Vastera
01.2001 - 10.2015
Senior Trade Representative, Foreign Trade Zone (FTZ)
AAL/Livingston International/JP Morgan Chase
01.2001 - 10.2015
Bachelor of Science - Business Administration
Central Michigan University
Similar Profiles
Leslie GriffithLeslie Griffith
Warehouse Lead at GXO Logistics (Formerly XPO Logistics)Warehouse Lead at GXO Logistics (Formerly XPO Logistics)
Matthew ParedesMatthew Paredes
Forklift Operator at XPO Logistics, Gxo LogisticsForklift Operator at XPO Logistics, Gxo Logistics
Jasmine MaldonadoJasmine Maldonado
Material Handler at GXO LogisticsMaterial Handler at GXO Logistics
Erica WilkewitzErica Wilkewitz
Dispatcher/Call Center Agent at Iceberg Heating and CoolingDispatcher/Call Center Agent at Iceberg Heating and Cooling
Jake SmithJake Smith
Character Performer at Addies Character PartiesCharacter Performer at Addies Character Parties