Leah Fishman
Brooklyn,NY
Summary
Dedicated Customer Service Specialist with a background in child education and graphics work. Delivered creative solutions through strong communication skills and quick thinking. Focused on combining meaningful work with impactful contributions.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Customer Service Representative
Sola Payments Services
Brooklyn, NY
01.2023 - Current
- Resolved customer issues through effective communication and problem-solving skills.
- Maintained professionalism to effectively diffuse tense situations in high-pressure environments.
- Collaborated with departments to resolve complex problems and meet customer needs.
- Reviewed account discrepancies and promptly identified reconciliation issues to enhance customer satisfaction.
- Assisted in composing strong rebuttals for credit card disputes, improving resolution outcomes.
- Communicated with processing banks to address complex issues effectively.
Teacher
Beis Tziporah (skver)
Montreal
2019 - 2021
- Implemented teaching strategies that significantly improved student learning outcomes.
- Facilitated classroom discussions that increased student participation and engagement.
- Encouraged critical thinking and problem-solving skills to deepen students' understanding.
- Developed and implemented lesson plans aligned with curriculum objectives.
Education
Gateshead Seminary
England08-2019
High School Diploma -
Beis Tziporah Skver
Montreal06-2017
Skills
- Communication skills
- Problem solving
- Team collaboration
- Critical thinking
- Customer service
- Conflict resolution
- Relationship building
- Partnership development
- Analytical thinking
- Time management
- Attention to detail
- Creative
- Analytical
- Responsible
- Understanding
- Devoted
Languages
English
Professional
yiddish
Professional
French
Elementary
Timeline
Customer Service Representative
Sola Payments Services
01.2023 - Current
Teacher
Beis Tziporah (skver)
2019 - 2021
Gateshead Seminary
High School Diploma -
Beis Tziporah Skver