Jennifer Price
Corpus Christi,TX
Summary
Dedicated Member Advocate/Executive Director that is highly effective at getting members connected with valuable resources. Technologically savvy and successful managing large caseloads. 10+ years of success career experience in large school environments.
Overview
17
17
years of professional experience
Work History
Member Advocate
Inspire Care 360
09.2021 - Current
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
Executive Director of Operations
Inspire Learning And Childcare
08.2014 - Current
- Built strong relationships with staff and families by effectively communicating strategic objectives and providing regular updates on progress.
- Assisted in recruiting, hiring and training of team members.
- Streamlined inventory management processes for improved accuracy and efficient order fulfillment.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supported business growth through strategic planning and process development.
- Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Representative
WillowTree
03.2007 - 10.2013
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Education
The University of Arizona Global Campus
Chandler, AZ06.2021
Skills
- Employee Scheduling
- Data Management
- Staff Leadership
- Computer savvy
- Adaptable and Flexible
- Insurance understanding
- Proficient in Microsoft
- Collaboration and Teamwork
- Calendar and Appointment Management
- Office Management
- Proactive Problem Solving
Timeline
Member Advocate
Inspire Care 360
09.2021 - Current
Executive Director of Operations
Inspire Learning And Childcare
08.2014 - Current
Customer Service Representative
WillowTree
03.2007 - 10.2013
Associate of Science - Education
The University of Arizona Global Campus
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