Jennifer Gonsalves

• Supported individuals with developmental disabilities in daily activities, promoting independence and quality of life.
• Implemented personalized care plans for each individual, increasing their overall well-being and satisfaction.
• Collaborated with multidisciplinary teams to assess and address individual needs, ensuring comprehensive support and effective communication.
• Utilized training hours to continuously enhance skills in behavior management and crisis intervention, improving response time and safety measures.
• Advocated for clients' rights and voices in meetings and reviews, leading to improved services and positive outcomes for the individuals
• Administer medications, collect behavioral data

Care Coordinator for the Behavioral Health Team

• Assessed patients behavioral health needs, made referrals, and connected them with appropriate resources to ensure optimal health outcomes. Exceeded monthly healthcare sales and outreach goals.
• Was promoted to a dual role to include Care Coordinator of Special Programs-Part of the organizations start up team for Medicare's GUIDE program. Assessed patients need and eligibility, made referrals, worked with providers and patients to enroll them in the program, and conducted monthly evaluations with patients, advocating for patients, coordinating exceptional care, providing resources. Met monthly sales and outreach goals.

• Responsible for overseeing daily operations, administration, budgeting, care coordination, staff management in an adult residential acquired brain injury and medical group home setting.
• Ensure regulatory compliance, develop ISP, collaborate with family, healthcare team and the Department of Developmental Services to promote a therapeutic environment for individuals with intellectual disabilities and medical needs.
• Strong leadership, empathetic listening, communication, ethics, emergency decision making and management and organizational skills.
• Scheduling, budgeting, payroll, medication and finance audit, Electronic health care records and medical software.
• Screen, interview, choose, new applicants and train staff.
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• Executed individualized early intervention plans, incorporating evidence-based strategies.
• Collected and analyzed behavioral data to track progress and adjust interventions.
• Conducted one-on-one therapy sessions to teach essential life skills, communication, and social interactions.
• Identified triggers, antecedents, and consequences to develop effective behavior intervention plans.
• Accurately collect and record data on behavior and progress during therapy sessions.
• Effectively interact with clients, and collaborate with their families, and a multidisciplinary team.

• Program Manager in a developmental disability group home for adults with complex medical needs.
• Responsible for program operations of the facility, and oversight of quality care.
• Managed staff- was part of the hiring process, staff development and training.
• Manager on call for program, staffing, and medical emergencies.

• Responsible for overseeing the daily operations and management of a physical restraint residential community for adults with developmental disability, dual diagnosis behaviors and Level I and II behavior plans.
• Manager on call, remote work.
• Part of clinical administrative team, collaborating with mental health providers as part of the intake and discharge mental health hospitalization.
• Creating ISP goals and providing incentives.
• Support return to college and work programs.
• Medication audit.
• Assessment and documentation.
• Managed a team that ensures a safe and therapeutic environment both at home and in the community using de-escalation strategies.
• Staff hiring, training supervision & development.

• Responsible for overall daily operations of an early education center. Early Education and Care Director and Lead Teacher licensed.
• Administration, operations, menu, human resources, budget, organized files, documentation and assessment, payroll, scheduling, teacher hiring, retention, training, and performance review.
• Curriculum creation and oversight.
• Strong relationships with families.
• Added an infant classroom and broke toddler class in smaller groups.
• Center Operations