Jennifer Maria Lopez
Providence,RI
Summary
Empathetic Customer Service Specialist known for high productivity and efficient, Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Overview
15
15
years of professional experience
Work History
Shipment Processor
Aim solder llc
Cranston, Rhode Island
06.2023 - Current
- Loaded cargo onto trailers using appropriate lifting techniques and tools.
- Performed regular maintenance checks on equipment used in the warehouse environment.
- Reported any delays or issues encountered during the shipment process to management staff.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Communicated effectively with team members to ensure timely response times for customers.
- Assisted customers with product returns or exchanges according to established guidelines.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Provided technical support when necessary to resolve complex problems.
- Identified opportunities for process improvement within the customer service department.
- Processed orders accurately and efficiently in accordance with company policies.
- Responded promptly to emails sent by customers seeking assistance.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
Rykers Professional Services
Iris Miguelina
Providence, Rhode Island
01.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented new processes to improve customer service efficiency.
- Handled cash transactions accurately according to established policies and procedures.
- Provided assistance with product selection, based on customer needs and preferences.
- Updated records of customer interactions using computer systems.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Updated databases with new and modified customer data.
fleet manager
Dragon Logistics LLC
03.2020 - 01.2022
- Purchasing vehicles to expand and/or enhance the fleet
- Scheduling regular maintenance on all vehicles
- Ordering urgent or emergency repairs as needed
- Establishing efficient routes and transportation schedules
- Coordinating Drivers and on-staff maintenance professionals when setting employee schedules
- Managing vehicle licensure and registration
- Ensuring all fleet members have proper licensure and up-to-date training
- Monitoring Drivers to ensure adherence to schedules and proper driving practices
- Searching for, hiring and training new Drivers
- Providing reports to management on budgeting, schedules, maintenance and fleet progress
- Developing methods to decrease cost and improve efficiency
Forklift Driver
Bj's Club Distribution
Uxbridge, MA
09.2018 - 03.2020
- Checking for damaged goods
- Staying aware of possible hazards
- Maintaining/repairing forklift and other equipment
- Recording data about the products they are moving
Line Inspector
Blount fine food
Fall River, MA
08.2016 - 08.2018
- Assemble components by examining connections for correct fit
- Resolve assembly problems by altering dimensions to meet specifications
- Maintain safe and clean working environment by complying with procedures
Housekeeping
Sheraton Hotel
Warwick, RI
06.2015 - 07.2016
- Cleaned rooms, hallways, lobbies, lounges, and restrooms
- Kept storage areas and carts well-stocked, clean, and tidy
- Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Dusted and polished furniture and equipment
Housekeeper
American Cleaning
Barrington, RI
03.2015 - 06.2015
- Monitored and reported necessary domestic repairs and replacements
- Maintained all cleaning equipment and materials in a safe and sanitary working condition
- Performed cleaning duties such as: sweep, scrub, mop and polish floors
Secretary
Embarque Bellavista
Providence, RI
02.2014 - 02.2015
- Customer Service
- Sent money internationally
- Answered phone calls
- Sent merchandise internationally
Salesperson
Danice Clothing Store
Bronx, New York
01.2012 - 01.2014
- Customer Service
- Organized cloth in racks
- Cleaned store
Survey Administrator
Gallup Dominicana
, DR
08.2009 - 09.2011
- Processed surveys digitally
- Sent results to managers
- Data entry
- Answered phone calls and directed them to appropriate parties
Education
ESOL Student, English Classes -
Genesis Center
Providence, RI03.2017
High School Diploma -
Fe y Alegría Cardenal Sancha
Santo Domingo, DRSkills
- Powerpoint
- Excel
- Word
- Work well in a team or individually
- Responsible
- Bilingual - Spanish and English
- Punctual
- Organized
- Shipping coordination
- Warehouse Operations
- Stock control
- Load Planning
- Packing expertise
- Shipment Inspection
- Freight Processing
- Order Picking
- Shipping and receiving
- Warehouse Safety
- Package labeling
- Complaint resolution
- New Hire Training
- Customer Service
- Work Prioritization
- Paperwork Processing
- Data Entry
- Follow-up skills
Timeline
Shipment Processor
Aim solder llc
06.2023 - Current
Rykers Professional Services
Iris Miguelina
01.2022 - 06.2023
fleet manager
Dragon Logistics LLC
03.2020 - 01.2022
Forklift Driver
Bj's Club Distribution
09.2018 - 03.2020
Line Inspector
Blount fine food
08.2016 - 08.2018
Housekeeping
Sheraton Hotel
06.2015 - 07.2016
Housekeeper
American Cleaning
03.2015 - 06.2015
Secretary
Embarque Bellavista
02.2014 - 02.2015
Salesperson
Danice Clothing Store
01.2012 - 01.2014
Survey Administrator
Gallup Dominicana
08.2009 - 09.2011
ESOL Student, English Classes -
Genesis Center
High School Diploma -
Fe y Alegría Cardenal Sancha
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