Summary
Overview
Work History
Education
Skills
Timeline
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Yazmine Goode

Fort Worth,TX

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Essendant. Skilled in warehouse operations and problem-solving, demonstrated through effective shipment processing and team leadership. Excelled in customer service and teamwork, significantly improving call center performance. Proven ability to manage stress and multitask, ensuring timely and accurate deliveries.

Overview

3
3
years of professional experience

Work History

Shipment Processor

Essendant
07.2023 - Current
  • Addressed customer inquiries regarding shipment status or issues promptly, providing exceptional service in every interaction.
  • Streamlined shipment processing by implementing efficient sorting and labeling techniques.
  • Enhanced customer satisfaction with timely and accurate shipment deliveries, demonstrating strong attention to detail.

Assistant General Manager

Braums Ice Cream And Dairy
10.2023 - 05.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.

Customer Service Representative

Vivid Seats
02.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative Team Lead

Quorate Retail/ QVC
01.2022 - 01.2023
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Improved overall call center performance with effective coaching and feedback to team members.
  • Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.

Education

Bachelor of Arts - Child Psychology

Southern New Hampshire University
Manchester, NH
06.2028

High School Diploma -

North Garland High School
Garland, TX
06.2021

Skills

  • Warehouse Operations
  • Pallet jack proficiency
  • Stress Tolerance
  • Logistics software knowledge
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Shipping and receiving
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail

Timeline

Assistant General Manager

Braums Ice Cream And Dairy
10.2023 - 05.2024

Shipment Processor

Essendant
07.2023 - Current

Customer Service Representative

Vivid Seats
02.2022 - 03.2023

Customer Service Representative Team Lead

Quorate Retail/ QVC
01.2022 - 01.2023

Bachelor of Arts - Child Psychology

Southern New Hampshire University

High School Diploma -

North Garland High School

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Yazmine Goode