Jennifer Lynn Viaud
Davie,Florida
Summary
Over 20 years of leadership and management experience in high paced environments. I have extensive customer service experience with abilities to retain everyday customers and build new customer loyalty. A hands-on leader who can hire, train, and retain staff to make for a healthy working establishment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operations Associate Manager
Wells Fargo
04.2018 - 02.2025
- I lead myself and a team of tellers alongside my branch manager to help foster a positive work environment where everyone is supported and encouraged by means coaching and leading their development
- Also, supporting our team members through Diversity and Inclusion, making everyone feel wanted and included, while being able to be their own selves
- Day-to-day operations include, but not limited to, scheduling, observations, One-On-Ones, Risk control tasks, supply and demand for cash and operational tools/kits
- Servicing ATM's
- Awards achieved: Golden Spoke in 2019 and Customer Excellence in 2017
Lead Teller
Wells Fargo
09.2014 - 04.2018
- I helped process customers transactions while providing great customer service and interacting with them to make sure all their financial needs are being met, while using my knowledge and understanding concerning risk and compliance to minimize loss and building relationships to seek growth
- I was also a mentor for the Rolling Hill Branch
- I had the privilege of overseeing and working beside new hires for their first 12 weeks of employment and beyond, ensuring that they had a person within the company that they could reach out to for guidance
Skills
- Operations management
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving
- Employee supervision
- Staff training and development
- Training and mentoring
- Customer engagement
Certification
Public Notary
Timeline
Branch Operations Associate Manager
Wells Fargo
04.2018 - 02.2025
Lead Teller
Wells Fargo
09.2014 - 04.2018
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