Jennifer Marie Bowling
Stevenson Ranch
Summary
Detail-oriented and compassionate professional with several years of customer service experience in the hospitality industry. Demonstrated ability to build rapid interpersonal rapport and leverage emotional intelligence to assess individuals' needs and resolve conflicts. Seeking admission to a graduate psychology program to apply these practical skills in human behavior to graduate-level research and clinical training.
Overview
9
9
years of professional experience
Work History
Server
The Social Restaurant & Martini Bar
Newhall
12.2021 - Current
- Demonstrated adaptability, emotional intelligence, and professionalism during high-stress situations.
- Built rapport with hundreds of diverse customers through attentive, empathetic communication.
- Resolved customer concerns calmly and professionally using active listening and problem-solving skills.
- Managed complex mental trafficking of customer requests, demonstrating robust working memory and functional skills.
- Consistently recognized for reliability and maintaining positive client experiences.
Server
Olive Terrace Bar And Grill
Valencia
09.2017 - 11.2021
- Managed multiple competing priorities while maintaining efficiency in a fast-paced work environment.
- Collaborated with team members to ensure efficient operations that led to customer satisfaction.
- Resolved customer service concerns calmly and professionally.
- Trained new employees on restaurant protocol and customer service standards.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ10-2024
Skills
Transferable/Professional Skills
- Active listening
- Conflict resolution
- Prioritize complex tasks
- Behavioral Observation
- Time Management
- Building empathy rapport
- Emotional intelligence
Affiliations
- Volunteer Childcare Specialist(Newhall, Ca)2026
Timeline
Server
The Social Restaurant & Martini Bar
12.2021 - Current
Server
Olive Terrace Bar And Grill
09.2017 - 11.2021
Bachelor of Science - Psychology
Grand Canyon University