JENNIFER FIGUEROA PLA
El Paso,Texas
Summary
Dynamic professional with a proven track record at GR Solar Solutions, excelling in project coordination and customer service. Expert in fostering team collaboration and managing high-stress situations, demonstrating exceptional communication and multitasking abilities. Achieved increased productivity through effective deadline management and workflow adjustments, embodying a strong work ethic and a positive, professional demeanor.
Overview
3
3
years of professional experience
Work History
Server/Wait Staff Member
Garufa Argentinian Restaurant
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory of dining supplies to prevent shortages during service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Project Coordinator/Customer Service Coordinator
GR Solar Solutions
01.2022 - 04.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender / Server
Corralito Steakhouse
07.2021 - 01.2022
- Checked identification to enforce age requirement for alcoholic beverages
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Answered customers' questions, recommended items and recorded order information
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Licensed Esthetician -
Instituto De Estetica Europea Neo Esthetique
San Juan, Puerto Rico01.2019
High School Diploma -
Colegio San Angel David
San Juan, Puerto Rico01.2010
Skills
- Organized
- Communication
- Energetic Person
- Teamwork
- Servicial
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
- Professional Appearance
- Safe Food Handling
- Hospitality service expertise
- Positive and professional
- Liquor, wine, and food service
- Multitasking Abilities
- Teamwork and Collaboration
References
- Corralitos Steakhouse, Doniphan, El Paso, Texas 915.842.8880
- GR Solar Solutions El Paso, Texas. Manager; Roberto Madin 915.244.0620
- Garufa Argentinian Restaurant El Paso, Texas. 915.833.6100
Timeline
Server/Wait Staff Member
Garufa Argentinian Restaurant
09.2023 - Current
Project Coordinator/Customer Service Coordinator
GR Solar Solutions
01.2022 - 04.2023
Bartender / Server
Corralito Steakhouse
07.2021 - 01.2022
Licensed Esthetician -
Instituto De Estetica Europea Neo Esthetique
High School Diploma -
Colegio San Angel David
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