Jennifer McGuire
Brookville
Summary
Focused and driven professional with 11 years of experience in customer service, project coordination, and customer support. Strong background in managing national accounts, resolving complex issues, and leading cross-functional communication.
Overview
14
14
years of professional experience
Work History
CIA Sales Coordinator
Clopay Corporation
05.2023 - Current
- Works directly with dealers on quoting large projects.
- Handles high-profile dealers to be a one-point contact resolution.
- On the VertiStack team handling all quotes and orders from start to finish
National Account Project Coordinator
CLOPAY BUILDING PRODUCTS
08.2020 - 01.2023
- Oversaw commercial accounts including Love’s, U-Haul, and Take 5.
- Scheduled inspections and managed material orders.
- Coordinated installation teams and resolved issues.
Customer Service Lead
CLOPAY BUILDING PRODUCTS
01.2015 - 08.2020
- Trained new employees and improved customer service processes.
- Managed 50+ inbound calls per day.
- Oversaw 20 associates and resolved customer concerns.
Server
FRICKERS
10.2011 - 06.2018
- Delivered exceptional service and trained new servers.
Orthodontic Tech
KULKARNI & FITZ ORTHODONTICS
07.2013 - 10.2014
- Assisted with orthodontic procedures and completed 300-hour externship.
Education
Associate Degree - Applied Dental Sciences
Miami-Jacobs Career College
12.2013
Skills
- Customer Service
- Oracle
- Microsoft Office
- Conflict Resolution
- Team Leadership
- Project Coordination
- Problem Solving
- FreshDesk
Timeline
CIA Sales Coordinator
Clopay Corporation
05.2023 - Current
National Account Project Coordinator
CLOPAY BUILDING PRODUCTS
08.2020 - 01.2023
Customer Service Lead
CLOPAY BUILDING PRODUCTS
01.2015 - 08.2020
Orthodontic Tech
KULKARNI & FITZ ORTHODONTICS
07.2013 - 10.2014
Server
FRICKERS
10.2011 - 06.2018
Associate Degree - Applied Dental Sciences
Miami-Jacobs Career College