Jennifer McNeely
General Manager
Goochland,Va
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Summary
Well-trained General Manager with 20 years of experience in management. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
26
26
years of professional experience
Work History
Restaurant General Manager
Hardee's Restaurant
02.2008 - Current
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
Front End Manager
Town & Country Grocery Store
08.2004 - 06.2006
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Developed detailed plans based on broad guidance and direction.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Utilized store analytics to identify areas of improvement in customer experiences.
1st Assistant Manager
McDonald's Restaurant
04.1998 - 12.2004
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established clear communication channels between staff members allowing swift resolution of any internal issues that arose during day-to-day operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled escalated customer concerns with professionalism while maintaining composure under pressure leading to satisfactory resolutions without compromising company reputation.
Education
High School Diploma -
06.2001
Skills
- Payroll Administration
- Calendar and Scheduling Software
- Managing Reservations and Large Parties
- Health Code Compliance
- Restaurant Operations
- Inventory Control
- Recruitment
- Critical Thinking
- Sales and Marketing
- Training and mentoring
- Kitchen equipment operation and maintenance
References
Will provide references upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsPaid time off401k matchWork from home optionTimeline
Restaurant General Manager - Hardee's Restaurant
02.2008 - Current
Front End Manager - Town & Country Grocery Store
08.2004 - 06.2006
1st Assistant Manager - McDonald's Restaurant
04.1998 - 12.2004
Louisa County High School - High School Diploma,
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