Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer P. Estrella Bowall

Jennifer P. Estrella Bowall

Jamaica Street ,NY

Summary

Dynamic professional with a proven track record at Dental Cibao Spa, adept in enhancing customer experiences and streamlining logistics. Excelled in complaint handling and cross-functional collaboration, significantly improving customer satisfaction and supply chain efficiency. Skilled in fostering long-term business relationships and maintaining high safety standards in fast-paced environments.

Each of my previous work experiences have forged and fostered my knowledge in each of the work areas in which I have worked. With them I have managed to acquire skills, knowledge and the interest to continue training in the areas to offer better service for future job opportunities.

Overview

2020
2020
years of professional experience

Work History

International Customer Service Agent

Dental Cibao Spa
  • Supported the dentist’s translation assistance with the patient explaining the procedure and their needs.
  • Provided support to the customers knowledge about the services and Prices by answering customers requests to the international clients.
  • Developed rapport with customers, leading to increased trust and long-term business relationships.

Front Desk Receptionist

Barceló Palace Delux
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Logistics Assistant

Ayuntamiento De Santiago RD
07.2017 - 03.2019
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.

Assistant Manager

Alpla Hispaniola
04.2015 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Schedule and organize meetings for the team and company guests; ensuring that everything meets the demands of the moment and the company's standards.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Warehouse Assistant

IKEA Sarton DM
02.2009 - 02.2010
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Education

Colegio San Antonio De Padua
Los Alcarrizos Dominican Republic

Skills

  • Call center experience
  • Complaint handling
  • Innovation and creativity
  • Cultural awareness
  • Sales support
  • Cross-functional collaboration
  • Teamwork and collaboration
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Logistics Assistant

Ayuntamiento De Santiago RD
07.2017 - 03.2019

Assistant Manager

Alpla Hispaniola
04.2015 - 10.2017

Warehouse Assistant

IKEA Sarton DM
02.2009 - 02.2010

International Customer Service Agent

Dental Cibao Spa

Front Desk Receptionist

Barceló Palace Delux

Colegio San Antonio De Padua

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Jennifer P. Estrella Bowall