Jennifer R. Brooks
Mesa,AZ
Summary
Certified Pharmacy Technician excited to bring three years background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients, customers and colleagues. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
CVS Pharmacy Health
Chandler, AZ
01.2019 - Current
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Prepared and processed medical insurance claim forms and records.
- Maintained proper storage and security conditions for drugs.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Operated cash registers to accept payments from customers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Mixed pharmaceutical preparations according to written prescriptions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Established or maintained medications and other patient profiles.
- Answered telephones to respond to questions or requests.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Entered prescription information into computer databases.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Provided advice on over-the-counter medications to customers.
- Maintained accurate inventory of medications.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Stocked shelves with pharmaceutical products.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received incoming shipments and checked accuracy of orders.
- Conducted quality control checks on all medications before dispensing them.
- Ensured compliance with state laws regarding controlled substances.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Informed customers of potential drug interactions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted head pharmacist with filling over 60 prescriptions per day.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Organized drugs by expiration date to ensure freshness.
- Maintained patient profiles and medication records.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Answered customer inquiries about medications, dosages and side effects.
- Kept work areas clean, organized, and safe at all times.
Executive Assistant
Ciampa Organization
Long Island City, NY
01.2011 - 12.2019
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Greeted visitors warmly upon arrival at the office premises.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Managed and tracked expenses to meet company budget requirements.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed all aspects of catering needs for special events hosted by the organization.
- Conducted research on various topics as requested by executives or senior management personnel.
- Developed effective filing systems for easy retrieval of information when needed.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Followed proper accounting and bookkeeping procedures to support audits.
- Conducted research and collected and analyzed data to prepare reports and documents.
Education
High School Diploma -
McClintock HighSchool
Tempe05-2006
Skills
- Problem-Solving Skills
- Drug Security
- FDA Compliance
- Proper Labeling Procedures
- Point of Sale Systems Proficiency
- Drug Inventory Control
- Prescription Management
- HIPAA
- Pharmacy Operations
- Aseptic Techniques
- Insurance Billing
- New Hire Onboarding
- Insurance Verification
- Patient Paperwork
- Medication Dispensing
- Workflow Optimization
- Quality Assurance and Control
- HIPAA Regulations
- Staff Development
- Sterile Technique
- Troubleshooting Malfunctioning Equipment
- Team Collaboration
- Filling Prescriptions
- Stocking Medications
- Prescription Verification
- Regulatory Compliance
Certification
- National Healthcareer Association (NHA) Certified Pharmacy Technician Certification #Q5H3G5F4 Valid 11/18/2023-11/18/2025
- Awaiting Pharmacy Technician Licensure
Timeline
Pharmacy Technician Trainee
CVS Pharmacy Health
01.2019 - Current
Executive Assistant
Ciampa Organization
01.2011 - 12.2019
High School Diploma -
McClintock HighSchool