Jennifer R. Franco

• Implemented communication protocols to enhance collaboration across internal teams on projects for over 7 years.
• Conducted inventory observations and reconciliations to ensure accuracy of records.
• Simultaneously managed multiple projects with competing deadlines, ensuring timely delivery.
• Aligned stakeholder expectations through regular updates and effective communication.
• Ensured compliance with organizational policies throughout all project phases.
• Supported Southern Kaiser locations in achieving accreditation.
• Developed and maintained comprehensive project plans and timelines for efficient execution.
• Coordinated resources across departments to facilitate successful project completion.
• Provided exceptional customer service throughout each interaction.
• Utilized various software and tools to streamline processes and optimize performance.
• Analyzed project risks and issues to find a solution, meeting quality and timeline goals and objectives.

(Please see skills above)

• Maintained documentation of support processes and procedures for reference.
• Documented customer interactions and contact information into company database.
• Collaborated with internal teams to resolve escalated customer queries quickly.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Implemented multiple projects under the guidance of Program Managers
• Prepared and organized documents for presentations and reports.
• Supported team members with project coordination and task prioritization.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Facilitated communication between different departments within the organization.