Brenda Pakula
Greenland,NH
Summary
Healthcare professional with over 15 years of experience, recognized for delivering exceptional patient care and operational efficiency. Proven track record in implementing innovative healthcare solutions that enhance patient outcomes and streamline processes. Core competencies include team leadership, strategic planning, and compliance management, with a commitment to continuous improvement in healthcare delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Imaging Specialist II, Lead
Wentworth Douglass Hospital
Dover, NH
04.2009 - Current
- Continuously monitor outpatient schedule for maximum capacity and staff utilization.
- Regularly lead several projects to drive efficiency, increase revenue and patient satisfaction.
- Provide training, and professional development mentorship to coworker’s non-clinical staff.
- Superuser for several communication systems within Imaging Services.
- Involved in multiple OE and IRB projects for Imaging Services.
- Handled patient complaints.
- Responsible for the QC of all non MGB/WDH provider imaging requests.
- Research and investigate denied and closed insurance referrals for various imaging requests.
Education
High School Diploma -
06-1987
Skills
- Workflow management
- Staff training and guidance
- Project/Process Ownership
- Communication
- Computer Proficiencies
- Epic Super User (System deployment)
- Payer websites
- Quality control
- Project management
- Patient scheduling
- Communication systems
- Insurance verification
- Staff training
- Regulatory compliance
- Customer service
- Conflict resolution
- Process improvement
- Time management
- Multitasking
Certification
Certificate of Completion for MGBE PCI Compliance, The Certified IRB Professional (CIRBP) certification program is a specialized training designed to equip individuals with advanced knowledge and expertise in the field of Institutional Review Boards (IRBs) and human research ethics. IRBs play a crucial role in ensuring that research involving human subjects adheres to ethical standards and regulatory requirements. The CIRBP program provides a comprehensive curriculum covering the key aspects of IRB functions and human research ethics, enabling graduates to effectively contribute to ethical research oversight.
Accomplishments
- As part of an OE team project we received an MGB Pillar Award
- Received personal recognition, in the form of a 'Star Card' from the President/COO of WDH for successfully demonstrating process to Joint Commission Auditors
- Successfully completed training at the FEMA Center for Domestic Preparedness, obtaining my certificate to teach Emergency Management Classes
References
References available upon request.
Timeline
Administrative Imaging Specialist II, Lead - Wentworth Douglass Hospital
04.2009 - Current
Spaulding High School - High School Diploma,
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