Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alvina Blue

Stockbridge,GA

Summary

Accomplished Office Manager with a proven track record at DaVita Inc, enhancing operational efficiency and patient care through expert management and quality assurance. Demonstrates strong skills in medical billing & coding, alongside effective staff training initiatives. Recognized for exceptional communication and teamwork abilities, consistently driving results while meeting company objectives. Committed to continuous learning and professional development in healthcare operations.

Overview

20
20
years of professional experience

Work History

Regional Lead/Clinical Administrative Assistant II

DaVita Inc
Atlanta, GA
10.2019 - Current
  • Address operational challenges to maintain smooth office functionality.
  • Verify patient registration details, and manage financial transactions, including payment collection and charge entry.
  • Facilitate communication through efficient handling of calls, information provision, and inquiry direction.
  • Enhance the patient experience by scheduling appointments, conducting reminder calls, and maintaining organized patient records.
  • Train new team members on office protocols and procedures.
  • Resolve billing discrepancies, and respond to inquiries to ensure accurate accounting.
  • Obtain necessary prior authorizations from insurance providers to streamline patient care processes.

Account Revenue Specialist

Ensemble Healthcare
Cincinnati, OH
01.2022 - 10.2022
  • Company Overview: (Remote)
  • Reviewed insurance accounts to identify and rectify unpaid or improperly processed claims, ensuring accurate follow-up with payers on aged, or delayed cases.
  • Followed up and resubmitted denied claims with corrections.
  • Mastered new skills rapidly, leveraging them to enhance daily task efficiency, and overall productivity.
  • Executed routine responsibilities with precision and effectiveness, maintaining high standards of operational accuracy.

Vendor Relations Associate

Rubicon Global
Atlanta, GA
03.2018 - 10.2019
  • Analyzed customer feedback to refine and implement strategic adjustments, aligning with market trends.
  • Established and maintained weekly communications with media outlets to enhance press coverage and company visibility.
  • Created and executed public awareness campaigns to bolster customer engagement and support PR objectives.

Patient Care Technician

DaVita Inc
Atlanta, GA
10.2017 - 03.2018
  • Monitored patient vital signs, and communicated deviations from previous readings to nursing staff and physicians.
  • Provided timely responses to patient calls, assessed conditions, and delivered appropriate support.
  • Managed the collection and transportation of specimens for laboratory analysis, ensuring accurate tracking of patient data for treatment optimization.

Process Compliance Analyst/Team Lead

Assurant Specialty Property
Atlanta, GA
06.2005 - 12.2016
  • Analyzed customer interactions and conducted audits on reports to ensure adherence to regulatory standards and company procedures.
  • Compiled and organized documentation in preparation for internal and external audit evaluations.
  • Supported fraud investigation and risk management initiatives by identifying potential risks and contributing to investigations.
  • Designed and implemented training programs addressing systemic issues to enhance overall compliance and operational efficiency.

Education

Certificate of Completion - Medical Billing/Coding

Precise Coding
Atlanta, GA
11.2020

Diploma -

Benton Harbor High School
Benton Harbor, MI
06.1994

Skills

  • Office Management
  • Quality Assurance
  • Medical File/Chart Audit
  • Process Improvement
  • Project Management
  • Workflow Management
  • Meeting Facilitation
  • Auditing
  • Inventory Management
  • Medical Billing & Coding
  • Transcription
  • Report Creation
  • Social Media Management
  • Patient Care
  • Customer Service
  • Documentation Review
  • Training
  • Revenue Cycle Management
  • Correspondence Writing
  • Quarterly Reviews
  • Critical Thinking
  • Data Integrity
  • Credit Adjustments
  • Information Updates
  • Productivity Standards
  • Epic
  • Meditech
  • Customer satisfaction
  • Staff oversight
  • Proficient in Microsoft Office 360
  • Staff training and development
  • Meetings and presentations

References

References available upon request.

Timeline

Account Revenue Specialist

Ensemble Healthcare
01.2022 - 10.2022

Regional Lead/Clinical Administrative Assistant II

DaVita Inc
10.2019 - Current

Vendor Relations Associate

Rubicon Global
03.2018 - 10.2019

Patient Care Technician

DaVita Inc
10.2017 - 03.2018

Process Compliance Analyst/Team Lead

Assurant Specialty Property
06.2005 - 12.2016

Certificate of Completion - Medical Billing/Coding

Precise Coding

Diploma -

Benton Harbor High School

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