MICHELLE ROGERS-JONES
Cedar Hill,TX
Summary
A dedicated, dependable, and skilled professional who possesses an in-depth understanding of current and future processes. Understands the needs and requirements of the customers while displaying a strong knowledge of the job. A positive working relationship with peers and a willingness to help peers with a pleasant demeanor.
Overview
5
5
years of professional experience
Work History
Imaging Specialist
Access Records Management
Ft Worth Tx
08.2023 - Current
- Enhanced workflow efficiency with proper organization and management of digital assets.
- Served as a subject matter expert within the organization regarding imaging technologies, providing guidance when necessary.
- Ensured compliance with company policies and procedures related to document handling and data security.
- Assisted in the implementation of a new document management system, streamlining operations for improved efficiency.
- Maintained accurate records of projects completed, streamlining future reference for client requests.
- Collaborated with team members to produce high-quality images, meeting project deadlines.
- Provided technical support and troubleshooting assistance to colleagues, fostering a collaborative work environment.
- Developed customized imaging solutions for clients based on their specific needs and requirements.
Unit Operations Leader
Allstate Insurance
03.2019 - Current
- Understands and achieves quality and timeliness expectations within specific areas of responsibility
- Manages timekeeping for all employees in the Krons system daily
- Coaches up employees by metrics using Infopoll systems
- Manages and brings on Contract for huge projects and approves timecards
- Conducts sit a long to ensure employees are following the standard process document
- Has knowledge of an IBML scanner along with the metrics and requirements
- Has knowledge of Attendance guidelines for pto, std, fmla
- Maintains constant communication with management, staff, and vendors to ensure proper operations of the organization
- Tracks staffing requirements, hiring new employees as needed
- Ensures operational activities remain on time and within a defined budget
- Grows the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
- Leads, motivates, and supports a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manages timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Has knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
Team Leader - Service Delivery
Firstsource Solutions
Coppell, TX
01.2023 - 08.2023
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
Education
Skills
- Collaborative Teamwork
- Quality Control Processes
- Continuous learning mindset
- Adobe Creative Suite mastery
- Deadline Management
- Prepress Knowledge
- Data logging
- Workflow Management
- Workflow Coordination
- Records Management
- Project assistance
- Log updating
- Document Control
- Invoicing support
Timeline
Imaging Specialist
Access Records Management
08.2023 - Current
Team Leader - Service Delivery
Firstsource Solutions
01.2023 - 08.2023
Unit Operations Leader
Allstate Insurance
03.2019 - Current