Dedicated professional with a career-long record of homeless services, client engagement, and management success for leading organizations A dynamic, motivated professional with the educational background and proven work ethic to guide and support complex problem solving, strategic planning, compliance, and more within diverse industries. A dedicated leader who is known for delivering excellent service in fast-paced environments, with the skillset to facilitate community services, provide crisis intervention, and lead diverse individuals. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed organizational goals.
Hi, I’m
JENNIFER R. LEWIS
Client Advocate
Wheatley Heights ,NY
Summary
Overview
12
years of professional experience
5
years of post-secondary education
Work History
Family Service LeagueHuntington, NY
CLIENT ADVOCATE
03.2022 - Current
Job overview
- Prepares, complies and sorts documents for data entry.
- Precisely transcribes source data into required electronic formats.
- Works with clients to improve life choices and maximize benefits of the program.
- Determines needed and relevant interventions based on each client's cognitive abilities and current needs.
- Analyzes data to identify opportunities for clients to improve in the areas of job placement and permanent housing.
- Maintains positive office environment using active listening and prompt problem solving.
- Educates patients on available wellness services and guides each through their process.
AIRBNB, REMOTE
CUSTOMER SERVICE REPRESENTATIVE
01.2020 - 12.2020
Job overview
- Applied robust creative problem-solving skills through phone and chat conversations in order to assist customers experiencing housing insecurity
- Leveraged Airbnb as a permanent housing option while navigating negotiations with hosts on the behalf of clients
- Communicated professionally and calmly with hosts experiencing emergencies ranging from overdoses to assaults that took place on their property
- Served as mediator for disputes between hosts and customers, ensuring a positive outcome for all parties
- Supported customers in creating profiles and listings as well as booking and canceling stays.
HAVEN HOUSE BRIDGESHUNTINGTON, NY
SHELTER WORKER
06.2014 - 12.2019
Job overview
- Delivered superior services aimed at the stabilization of community homeless residents and assisting them with the challenging transition into permanent housing
- Directed all daily operations of the home with accountability for meal preparation, housekeeping, and childcare
- Administered all aspects of client account services, such as intake and discharge paperwork, confirming all information is accurate
- Certified full compliance with established local and state regulations in the areas of health, safety, and capacity requirements
- Developed, integrated, and directed a broad range of skills training, vocational, and recreational programs for residents
- Reviewed, updated, and provided detailed information regarding available housing as well as housing rights.
CENTURY 21 PARISI REALTYWEST BABYLON, NY
REAL ESTATE AGENT
07.2014 - 05.2016
Job overview
- Coordinated showings for residential properties to qualified buyers while emphasizing the features and benefits of available homes
- Employed the Multiple Listing Service to identify appropriate properties, thus augmenting sales
- Engaged motivated sellers in appropriately pricing properties to sell utilizing a Comparative Marketing Analysis
- Cultivated and fostered strong relationships with a diverse client base, attended immediately to any requests, and conducted consistent follow-ups to ensure top-quality service
- Administered social media accounts and performed cold-calling and door-to-door canvassing of expired listings and for-sale-by-owner properties
- Created and launched innovative direct mail and email campaigns with the goal of connecting positively with potential buyers and sellers.
OCEAN STATE JOB LOTDEER PARK, NY
FRONT END SUPERVISOR
02.2013 - 07.2014
Job overview
- Provided tactical leadership to a dedicated team while managing customer demands, suggestions, and complaints
- Monitored inventory within the store safe and conducted reconciliations
- Trained, motivated, and performed comprehensive evaluations for associates to confirm activities adhering to company policies and standards
- Reviewed, evaluated, and approved all store returns, refunds, and damages.
NEW YORK BRAND PARTNERSNEW YORK, NY
CORPORATE TRAINER
04.2012 - 01.2013
Job overview
- Realized new business revenue streams for two separate energy service companies, Affordable Power and Family Energy
- Developed and executed interactive sales tactics, such as cold calling and face-to-face marketing
- Recruited and conducted second-round interviews for potential new account executives
- Coached and oversaw new hires and ensured they followed proven sales methodologies.
BRAND PARTNERSHIPS WARNER BROS RECORDSNEW YORK, NY
MARKETING INTERN
02.2012 - 08.2012
Job overview
- Identified untapped brand partnership opportunities for Warner artists, designed brand decks based on extensive research and pitched unique ideas to management
- Monitored and assessed music video and radio airplay rotations using BDS and Mediabase
- Governed monthly expenses for Video Marketing & Brand Partnerships Directors through Concur.
Education
LIM CollegeNew York, NY
BBA from Marketing Research
08.2008 - 05.2012
University Overview
Capella UniversityMinneapolis, MN
Master of Science from General Psychology
08.2021 - Current
University Overview
Skills
Homeless Servicesundefined
Affiliations
Affiliations
WOMEN’S PROSPERITY NETWORKTimeline
CLIENT ADVOCATE
Family Service League
03.2022 - Current
Capella University
Master of Science from General Psychology
08.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
AIRBNB
01.2020 - 12.2020
REAL ESTATE AGENT
CENTURY 21 PARISI REALTY
07.2014 - 05.2016
SHELTER WORKER
HAVEN HOUSE BRIDGES
06.2014 - 12.2019
FRONT END SUPERVISOR
OCEAN STATE JOB LOT
02.2013 - 07.2014
CORPORATE TRAINER
NEW YORK BRAND PARTNERS
04.2012 - 01.2013
MARKETING INTERN
BRAND PARTNERSHIPS WARNER BROS RECORDS
02.2012 - 08.2012
LIM College
BBA from Marketing Research
08.2008 - 05.2012
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