Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Work Availability
Work Preference
Languages
Timeline
Receptionist
Jennifer R. Portillo

Jennifer R. Portillo

Corona,CA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

20
20
years of professional experience

Work History

Sales Operation Manager

Tropitone Furniture
02.2013 - Current
  • Provided oversight for retail sales.
  • Overseeing and directing sales operations.
  • Recruited top-performing sales representatives. Onboarded talented individuals ensuring alignment with company goals and culture.
  • Provided ongoing guidance, performance evaluations, and mentorship, fostering a collaborative and results-driven work environment.
  • Strengthened partnerships with over 200 key accounts, fostering long-term growth and customer satisfaction
  • Communicated product quality and market comparisons by creating sales presentations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Conducted market analysis to capitalize on new business opportunities and mitigate competitive risks
  • Managed showroom layout and design new product displays using appealing and cohesive color palettes to enhance the customer experience and drive sales.
  • Led trade show initiatives planning to maximize cost efficiency, improve brand visibility, and generate high-quality customer leads.
  • Collaborated with the new product development team to create high-quality products with strong profit margins, ensuring alignment with market trends and customer demands.
  • Led cross-functional teams to meet organization goals related to global or nationwide sales.
  • Increased retail sales by 28% ($35 million), driving substantial revenue growth through strategic account management and team leadership
  • Utilized cross-functional strategies between 4 divisions to systematize new product creation and product launches.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed and optimized schedules to ensure efficient operations and timely project completion.
  • Oversaw and monitored budgets, ensuring cost control and resource allocation aligned with operational goals.
  • Directed product launches in partnership with Marketing and Sales, maintaining data integrity and overseeing timely project completion.
  • Organized trade shows, managing logistics, collateral materials, and stakeholder engagement
  • Qualified and evaluated vendors to ensure alignment with company goals and standards, fostering cost-efficient and reliable partnerships
  • Provided technical training to sales representatives, streamlining quoting processes for efficiency
  • Pioneered the transition to CGI photography, reducing costs and accelerating product launches
  • Designed and led technical and sales training programs, improving team productivity and system adoption
  • Successfully implemented a comprehensive eCommerce platform, digitizing the sales process
  • Oversaw a flagship showroom, catering to residential designers and enhancing brand visibility
  • Supported onboarding of new hires, providing training on processes, tools, and best practices to ensure a seamless transition

Engineering Administrator

Tropitone Furniture
01.2012 - 02.2013
  • Managed NPI team documentation by Publishing meeting minutes and maintained accurate records for the team.
  • Created New Product Release documentation Providing detailed documentation for each product launch.
  • Supported customer service and sales by assisting with custom work, BOM structures, and model configurations.
  • Coordinated the ECR/ECO/ECN process by managing approvals and releases of Engineering Change Notices.
  • Evaluated specification drawings by identifying and corrected flaws in part numbering and BOM structure.
  • Collaborated across facilities to ensure consistency in BOM development and product production.
  • Led BOM creation and over 1000 part numbers and maintained Bills of Materials for multiple new products.
  • Applied technical judgment made independent decisions to ensure accuracy in engineering processes.

Customer Service Representative/Order Entry Editor

Tropitone Furniture
03.2005 - 12.2011
  • Maintained high data integrity by processing updates in Oracle and ensuring accuracy in customer orders.
  • Processed over 100 orders a day. Verified purchase orders, eliminating duplications and optimizing workflow processes
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.

Education

Some College (No Degree) - Business Administration

Norco Community College
Norco, CA

Skills

  • Advanced Microsoft Excel
  • Advanced Microsoft Word
  • PowerPoint
  • Adobe Acrobat Pro
  • Salesforce
  • Power BI
  • Oracle
  • Epicor
  • Drupal
  • ClickUp
  • Slack
  • Jira
  • Zoho
  • Asana
  • Leadership
  • National account management
  • Territory management
  • Sales processes
  • Customer relationship management
  • Sales program coordination
  • Sales training
  • Sales analytics
  • Operations and sales management
  • Strategic operations
  • Budgeting and expenditure management
  • Revenue optimization
  • Interdepartmental collaboration
  • Dashboard customization
  • Data analytics
  • Customer trend analysis
  • Complex project negotiations
  • Collaborative mindset
  • Analytical skills
  • Communication skills

Professional Highlights

  • Achieved four promotions over a 20-year career, reflecting consistent performance, leadership, and dedication to organizational success.
  • Increased retail sales by 28% ($35milion), driving substantial revenue growth
  • Designed and led technical and sales training programs, improving team productivity and system adoption.
  • Successfully implemented 2 comprehensive quoting platform, digitizing the sales process.
  • Oversaw a flagship of 2 showrooms, catering to residential designers and enhancing brand visibility.
  • Managed a team of 12 independent sales representatives specializing in the retail segment.
  • Supported onboarding of new hires, providing training on processes, tools, and best practices to ensure a seamless transition.
  • Pioneered the transition to CGI photography, reducing costs and accelerating product launches.

Certification

Certified Notary Public

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k match

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Operation Manager

Tropitone Furniture
02.2013 - Current

Engineering Administrator

Tropitone Furniture
01.2012 - 02.2013

Customer Service Representative/Order Entry Editor

Tropitone Furniture
03.2005 - 12.2011

Some College (No Degree) - Business Administration

Norco Community College

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Jennifer R. Portillo