Jennifer R Strawser
Grove City,OH
Summary
During my time as an Operations Customer Service Specialist at past organizations, with over 14 years of experience, I have honed my skills in providing exceptional customer service, critical thinking, and communication. These skills have been instrumental in my success in handling the diverse customer challenges and resolving them in a timely and efficient manner. At the core of my role as an Operational Customer Service Specialist lies my commitment to providing excellent customer service, bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Operations Customer Service Specialist 2
Huntington National Bank
05.2022 - 09.2023
- Verification of Deposits, Verification for Rent or Mortgage, Confirmation/Confirmation.com verifying balances and interest rates, Credit ratings, Human Services for Medicaid, Date of Death balances, Account Verification Letters, Social Security Administration
SR Customer Relations Specialist
CGI Federal
07.2008 - 03.2022
- Developed expertise in affordable housing industry with 14+ years of experience
- Provided excellent customer service to customers, property management, OIG and Congressional inquiries resolving complaints and concerns. Managing 10 plus customer calls per day with a 3-day turn around for resolution as able, while maintaining 80 plus previous calls for resolutions.
- Educated residents about HUD policies and procedures
- Built relationships with HUD officials, property owners and agents
- Reviewed and analyzed transactions and inquiries
- Provided written responses to Congressional and OIG complaints.
Accounting Technical Clerk
Motorists Mutual Insurance Company
08.2003 - 07.2008
- Processed agent claims, claims checks, status sheets and Opex payments
- Filed policy assembly (claims, mail and payments) IRMS.
Co-Owner
Everclean Aeration Services, Inc
03.1998 - 03.2002
- Managed business operations including over 800 client base and 2 employees, processed payroll, AP/AR, created documents, taxes and overall management duties.
- Evaluated suppliers to maintain cost controls and improve operations
- Conducted target market research to discover customer needs and analyze competitor trends
- Established foundational processes for business operations
- Established team of motivated and highly skilled employees to help run business
- Assisted in recruiting, hiring and training of team members
- Interacted well with customers to build connections and nurture relationships
Education
High School Diploma -
Grove City High School
Grove City, OH06.1982
Skills
- EDR
- HAWK
- Adobe
- Hud iREMS Systems
- Microsoft Office Suite
- Excellent Customer Relations Service
- Communication, Oral and Written Skills
- Team player, Self-Starter
- De-Escalation Techniques, Calm Under Pressure
- Inbound/Outbound Call Management
- Policies and Procedures Adherence
Timeline
Operations Customer Service Specialist 2
Huntington National Bank
05.2022 - 09.2023
SR Customer Relations Specialist
CGI Federal
07.2008 - 03.2022
Accounting Technical Clerk
Motorists Mutual Insurance Company
08.2003 - 07.2008
Co-Owner
Everclean Aeration Services, Inc
03.1998 - 03.2002
High School Diploma -
Grove City High School
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