Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
BusinessAnalyst

Beth Wetzel

Norton,OH

Summary

Proven Operations Customer Service Specialist with a track record at Huntington National Bank, enhancing workflow improvement and fostering team development. Excelled in database management and customer service, significantly contributing to policy adherence and collaborative success. Skilled in navigating complex customer and business needs with precision and efficiency. Strong work ethic, adaptability and exceptional interpersonal skills, Adept at working effectively unsupervised and quickly mastering new skills. Very strong detail oriented. Highly organized and accuracy driven.

Overview

32
32
years of professional experience

Work History

Operations Customer Service Specialist 2

Huntington National Bank
02.2017 - 04.2024
  • Completed third party verifications for HUD and Section 8 Housing
  • Verified deposits and confirmed balances and interest rates for auditors on behalf of business clients(Confirmations), Provided account balances and statements to Job and Family Services, attorneys or other authorities for Medicaid eligible customers(Human Service) or for Elder Abuse cases(Human Services).
  • Provided information to businesses to verify credit worthiness of potential clients(Credit Ratings) and provided attorneys with Date of Death balances for probate purposes(Probates and Date of Death Cases).
  • Answered inbound phone calls and worked with team members to complete the tasks in a timely manner.
  • Provided Date of Death balance and beneficiary information for deceased Pennsylvania residents utilizing a database to the State of Pennsylvania Internal Revenue Service.

Account Review Analyst

Huntington National Bank
01.2014 - 02.2017
  • Worked with customers, branches and various departments to provide reconciled adjustment entries, conducted necessary research, and provided solutions in a timely manner.
  • Provided quality customer service assisting other departments and also problem solving, Alerted Deposit Security of fraudulent accounts with unusual activity and potential losses to the bank.
  • Processed outgoing returns. Prepared outgoing cash letters to the Federal Reserve Bank. Encoded outgoing returns using the established processing systems.
  • Processed all large dollar return communication through EARNS software. Retrieved all incoming large dollar return item wires. Researched and placed holds on accounts.
  • Balanced incoming and outgoing return cash letters. Processed general ledger entries to the appropriate accounts.

Item Processing Reconcilement Speialist

Huntington National Bank
01.2008 - 01.2014
  • Keyed and corrected rejected and misread items from the UNISYS IPS and Alogent Branch Capture Systems through the use of CRT's. Maintained productivity and error levels as prescribed by management.
  • Performed amount entry and item correction on items presented by the Alogent Branch Capture application.
  • Utilized CRTs, computer printouts, proof tapes, general ledger accounts, correction forms and other prescribed methods to ensure all work processed through Unisys IPS and Alogent Branch Capture systems processed to a zero balance.
  • Created all outgoing cash letters using the Unisys Image Exchange System.
  • Performed Duplicate Suspect Review and Image Suspect review on all Image items flowing through the Unisys Image Exhange System. Decisioned items appropriately and created adjustments and supporting documentation for duplicates or image suspect items to be resolved, Approved cash letter files on the x.937approval website for delivery.

Education

Associates Degree - Word Processing/Data Entry

Wooster Business College
Akron, OH
08-1988

Skills

  • Workflow Improvement
  • Team Development
  • Customer Service
  • Policies and Procedures Adherence
  • Teamwork and Collaboration
  • Database Management

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Customer Service Specialist 2

Huntington National Bank
02.2017 - 04.2024

Account Review Analyst

Huntington National Bank
01.2014 - 02.2017

Item Processing Reconcilement Speialist

Huntington National Bank
01.2008 - 01.2014

Associates Degree - Word Processing/Data Entry

Wooster Business College

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Beth Wetzel