THOMAS GAZE
MAGNOLIA,TX
Summary
Dedicated Customer Service professional with expert knowledge of the Transportation, Import & Export industries. I have proven multitasking abilities, and I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Operations Customer Service Manager
ClearFreight Inc.
03.2022 - 09.2024
- Resolved customer service issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas to enhancement.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
President, Owner
SCM Solutions Corp.
10.2008 - 03.2022
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Managed import & export operations and the compliance with the proper authorities involved in these operations.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
V. President
Bryan Forwarding Inc.
03.2002 - 10.2008
Education
Bachelor of Science - Electro Optics
Univ. of Houston - Clear Lake
Clear Lake, TXSkills
- Customhouse Broker 1994
- CCS Certified
- Customer satisfaction
- Business solution implementation
- Workflow improvement
- Policy enforcement
- Customer retention
- Shipment tracking
Timeline
Operations Customer Service Manager
ClearFreight Inc.
03.2022 - 09.2024
President, Owner
SCM Solutions Corp.
10.2008 - 03.2022
V. President
Bryan Forwarding Inc.
03.2002 - 10.2008
Bachelor of Science - Electro Optics
Univ. of Houston - Clear Lake
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