Susan Schultz
Houston,Texas
Summary
Knowledgeable manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
38
38
years of professional experience
Work History
Branch Manager
Clearfreight Inc.
08.2011 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Import Manager
MIQ International
05.2003 - 08.2011
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Coordinated and negotiated contracts to facilitate freight movements.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
Import Manager
WTS of Houston Inc
03.1987 - 05.2003
- implemented an import program for a freight forwarder looking to expand their business module.
- Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
Education
University of Texas
Austin TXSkills
Licensed Customhouse Broker License number 10569
Timeline
Branch Manager
Clearfreight Inc.
08.2011 - Current
Import Manager
MIQ International
05.2003 - 08.2011
Import Manager
WTS of Houston Inc
03.1987 - 05.2003
University of Texas
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