Jennifer S. Snipes
Jacksonville,FL
Summary
Professional in healthcare management with focus on delivering quality patient services and efficient medical coordination. Proven ability to streamline operations and enhance patient care. Reliable team player known for adaptability and achieving results. Skilled in patient communication and resource management.
Overview
26
26
years of professional experience
Work History
Healthesystem Medical Service Coordinator Senior
One Call Care Management
10.2012 - Current
- Coordinate injured workers' home health services to enhance treatment efficiency and satisfaction.
- Collaborated with healthcare providers to schedule home health services, and manage referrals effectively.
- Developed streamlined processes for tracking patient progress and ensuring compliance with care plans.
- Trained and mentored new hire staff to achieve a goal accuracy of 95%.
- Manage the Healthfsystem pain pumps and IV cases as per the care plans requested by the doctor(s).
- Coordinate injured workers' care plans, authorizations, billing, and weekly reports to the carrier.
- Act as a liaison between injured workers, providers, and carriers to ensure seamless delivery of care and services.
- Daily and weekly reporting as per the business needs of the team.
- Conducted monthly audits, administrative reviews, and cost analyses to improve efficiency.
Center Manager
Signet Diagnostic
02.2000 - 03.2010
- Oversaw daily operations, ensuring compliance with quality standards and regulations.
- Developed and implemented strategic initiatives to enhance patient care and service delivery.
- Managed staff scheduling, optimizing resource allocation for maximum efficiency.
- Led training programs to improve team performance and operational competencies.
- Analyzed operational metrics, identifying areas for process improvement and cost reduction.
- Implemented patient feedback systems to drive service enhancements and satisfaction levels.
- Coordinated interdisciplinary team meetings, promoting communication and alignment on goals.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed the work and performance of more than 30 employees.
- Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Implemented rigorous health and safety protocols, significantly reducing incidents within center premises.
- Enhanced team performance by implementing comprehensive training program tailored to individual skill sets.
- Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Conducted comprehensive market analysis to identify growth opportunities, leading to expansion of center services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
Medical Assisting Certificate - Medical
Ultrasound Diagnostic School
Jacksonville, FL06-1996
High School Diploma -
Sandalwood High School
Jacksonville, FL06-1993
Skills
- Home health coordination
- Care plan management
- Patient progress tracking
- Compliance auditing
- Staff training and mentoring
- Referral management
- Performance evaluation
- Organizational growth
- HIPAA compliance
- Patient scheduling
- Patient care coordination
- Medical terminology
- Medical office procedures
- Documentation
- Medical terminology proficiency
- Clinical leadership
- Patient care
- Clinical documentation
- HIPAA
- Patient relations
Timeline
Healthesystem Medical Service Coordinator Senior
One Call Care Management
10.2012 - Current
Center Manager
Signet Diagnostic
02.2000 - 03.2010
Medical Assisting Certificate - Medical
Ultrasound Diagnostic School
High School Diploma -
Sandalwood High School