Jennifer Tatum
North Richland Hills,TX
Summary
Exceptional Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Chicken Express
North Richland Hills, TX
10.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Team Member
Taco Cabana
North Richland Hills, TX
03.2019 - 10.2019
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Team Leader
Gattispizza
North Richland Hills, TX
02.2018 - 03.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Set up and calibrated machinery to meet specific production requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
High School Diploma -
Winfree Academy
North Richland Hills, TX06.2020
Skills
- Managing Multiple Tasks and Many Employees
- Scheduling and Coordinating
- Employee Training, Coaching, and Motivation
- Managing Cash Inflow, Outflow, Deposits and Orders
- Managing Operations and Job Tasks Efficiently
- Excellent Customer Service and Engagement
- Productivity Performance, Regulations, and Flow
Accomplishments
- Supervised team of 25 staff members.
Certification
- Certified in TSDE, BIM, Word, and Excel.
Timeline
Assistant General Manager
Chicken Express
10.2019 - Current
Team Member
Taco Cabana
03.2019 - 10.2019
Team Leader
Gattispizza
02.2018 - 03.2019
High School Diploma -
Winfree Academy