Jennifer Villanueva
Downey,CA
Summary
Talent Acquisition Specialist with expertise in high-volume recruitment and candidate management. Proven ability to streamline processes, improve hiring outcomes, and maintain exceptional client relations in the healthcare sector. Detail-oriented in verifying candidate qualifications and ensuring a seamless onboarding experience.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Specialist
Konnections Staffing (Remote)
Santa Ana , California
12.2024 - Current
- Managed the full-cycle recruitment process, from sourcing through onboarding.
- Sourced and recruited qualified candidates for ABA, behavioral health and healthcare positions, enhancing talent pool diversity.
- Screened resumes, conducted phone interviews, and evaluated candidates' qualifications and experience.
- Coordinated interviews between candidates and hiring managers, ensuring timely communication and a seamless hiring experience.
- Verified licenses, certifications, and other credentialing requirements to ensure compliance.
Recruiter
Empire Workforce
Commerce, USA
08.2024 - 12.2024
- Process high volume full cycle recruiting and conducting over 100 phone and in person interviews, resulting in a 70% offer acceptance rate over the last two months.
- Collaborated with hiring manager to define job requirements and qualifications, aiding in the creation of targeted job placement ads.
- Completed rigorous training programs to build foundational recruitment skills and knowledge.
Recruiter/Onsite
Priority Workforce
Commerce, USA
06.2022 - 08.2024
- Reviewed resumes and conducted initial screenings to assess qualifications, experience and personality, while processing full cycle recruiting and completing all employment verifications.
- Assisted with job posting and advertising processes using mainstream job boards such as Indeed and ZipRecruiter.
- Delivered exceptional customer service by resolving ongoing issues for assigned clients, talent, and employers, enhancing overall satisfaction.
- Coordinated daily interactions with assigned clients, addressing problems and recommending process improvements while serving as primary point of contact.
Recruiter
Workforce Enterprises
Commerce, USA
10.2019 - 06.2022
- Maintained high daily activity to fill all qualified job orders promptly and efficiently.
- Assigned applicants to job openings, provided pertinent information, and maintained ongoing communication to support retention efforts.
- Established the client's preferred communications method and maintained communication with the client to understand the core duties of the position.
- Processed new hire documentation, background checks, assessments, and packages for new employees to ensure smooth onboarding.
Customer Service Supervisor
Unique Formulation
Santa Fe Springs, USA
08.2015 - 09.2019
- Resolved escalated customer complaints through effective solutions, boosting customer satisfaction.
- Monitored daily activities to ensure optimal performance in customer support operations.
- Coordinated staff workflow and determined task priorities to meet service demands.
- Supervised staff efforts to align with department and organizational objectives.
- Assessed staff performance and provided constructive appraisals with improvement recommendations.
- Delivered targeted customer support via live chat, email, and telephone channels.
Education
High school diploma -
Downey High School
Downey, CA01-2015
Skills
- Full-cycle recruitment
- Recruitment management
- Resume screening
- Applicant tracking
- Onboarding coordination
- Compliance verification
- Candidate engagement
- Scheduling
- Scheduling coordination
- Talent management
- Problem resolution
- Conflict resolution
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Talent Acquisition Specialist
Konnections Staffing (Remote)
12.2024 - Current
Recruiter
Empire Workforce
08.2024 - 12.2024
Recruiter/Onsite
Priority Workforce
06.2022 - 08.2024
Recruiter
Workforce Enterprises
10.2019 - 06.2022
Customer Service Supervisor
Unique Formulation
08.2015 - 09.2019
High school diploma -
Downey High School