Jenniffer Martinez
Colorado Springs,CO
Summary
Oversee a team of five Office Managers, fourteen GP/ Specialist providers, and fifty team members bringing in over "10M" revenue in a challenging Colorado Market. Effectively drive sales and operational efficiency to maximize bottom-line profitability. Skilled in recruitment, coaching and motivational leadership of high-performance teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Manager
Platinum Dental
Colorado Springs, CO
11.2018 - Current
- Actively oversee five dental practices, complete all payroll, delegate all responsibilities to staff members, built a healthy manageable schedule, and successfully manage all production/collections for ten GP providers and four specialist; which has a year over year growth of 18%
- Handles human resource concerns and established plans to handle issues consistently and efficiently.
- Improved individual location efficiency through effective leadership restructure.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Worked with direct reports to develop and implement action plans, improving operating results.
Specialty Manager
Bright Now! Dental
Denver, CO
10.2012 - 11.2018
- Manages specialty operations within Colorado market
- Executed operational components of the company's vision, service platform, and dental philosophy
- Ensured execution of operational standards, including compliance within established company policies, procedures, and government regulations
- Achieved revenue goals consistently and effectively managing patient scheduling, staff productivity, collections, receivables, specialty referral process, and miscellaneous operations expense
- Managed labor costs for supervisory team within budget guidelines
- Increase and stimulate new patient growth and patient retention by supporting sales, marketing, and promotional programs for Colorado market
- Communicated with office managers regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully
- Led flawless execution of operational standards, including compliance within established, company policies, procedures, and government regulations
- Respond to doctor, patient, and employee grievances, complaints, and inquiries.
Office Manager
Comfort Dental Excellence
Colorado Springs, CO
08.2007 - 10.2012
- Create, establish and manage internal office protocols and procedures to ensure office efficiency
- Hire and train new office staff to respond to patients' needs and manage billing systems
- Greet and serve all patients as they arrive
- Maintain the dental clinic's budget, general ledger, and accounting systems
- Motivate office personnel to serve patients
- Oversee the processing of insurance, and secondary insurance claims
- Assist patients with applying for credit and other financial assistance
- Provide the dentist with administrative and practical support/completed credentialing for all providers.
Education
HIGH SCHOOL DIPLOMA -
WARRENSBURG HIGH SCHOOL
05.1996
Skills
- Billing
- Scheduling
- Accounts Payable
- Payroll
- Performance Management
- Operational Management
- Marketing Leadership
- Sales Planning
- Asset Control
- Operational Oversight
- Recordkeeping Compliance
Certification
Driver's License
Additional Information
- SKILLS
- Proven record of P&L growth for multiple consecutive years
- Ability to effectively oversee an entire specialty market
- Lead and empower staff to perform at optimal levels for maximum productivity
- Establish guidance and support for providers
- Capability of delegating tasks and responsibility to other team members
- Providing mentorship to team members to grow within the organization
Accomplishments
- Outstanding proformance and leadership award
Timeline
Regional Manager
Platinum Dental
11.2018 - Current
Specialty Manager
Bright Now! Dental
10.2012 - 11.2018
Office Manager
Comfort Dental Excellence
08.2007 - 10.2012
HIGH SCHOOL DIPLOMA -
WARRENSBURG HIGH SCHOOL