JENNIFFER ORTIZ
Metairie,LA
Summary
Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goal. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Hardworking employee enthusiastic about learning type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Mid-city Smiles Family Dentistry
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Representative
AT&T
06.2021 - 04.2023
- Web technologies and services
- Strategic account development and management
- Worked with fellow sales team members to achieve group targets
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Priced out products for customers and drew up sales paperwork
- Greeted incoming customers and provided expert sales and service to drive revenue.
Manager
Express Factory Outlet
09.2017 - 03.2022
- Web technologies and services
- Strategic account development and management
- Worked with fellow sales team members to achieve group targets
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Priced out products for customers and drew up sales paperwork
- Greeted incoming customers and provided expert sales and service to drive revenue.
Education
Bachelor of Arts in Cosmetology Business Candidate -
Delgado Community College Sidney Collier
New Orleans, LA05.2024
Skills
- Client account management
- Project management
- Bilingual
- Office Management
- Tech-Savvy
- Technical Support
- Business operations understanding
- Business Administration
- Correspondence Management
- Customer Service
- Problem-Solving
- Inventory Management
- Sales strategy development
- Networking
- Sales management
- Negotiation
- Sales presentations
- Product description
- Complaint handling
- Up-selling
- Cross-selling products and services
- Closing techniques
- Account management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Mid-city Smiles Family Dentistry
05.2023 - Current
Sales Representative
AT&T
06.2021 - 04.2023
Manager
Express Factory Outlet
09.2017 - 03.2022
Bachelor of Arts in Cosmetology Business Candidate -
Delgado Community College Sidney Collier
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