JENNIFFER PORTILLA MALAQUIAS
Hyannis,USA
Summary
Dynamic professional with extensive experience in customer service and project management, notably at Bank of America. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in budget planning and analytical thinking, consistently meeting deadlines while fostering team collaboration and driving sales growth.
Overview
11
11
years of professional experience
Work History
General Contractor
Hi Link Home Improvements and Construction
Hyannis, MA
02.2024 - Current
- Implemented effective strategies to maximize efficiency while minimizing waste of resources.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Led team meetings to disseminate information, address concerns, and motivate workers.
Server
Pain D'Avignon
Hyannis, Massachusetts
04.2022 - 08.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Satisfied customers with fast, friendly and knowledgeable support.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Online Customer Service Representative
Cape Cod 5 Bank
Hyannis, MA
03.2024 - 07.2024
- Use tools provided by employer to find answers to all bank departments
- Critical thinking
- Fast work environment
- Responded to customer inquiries through online chat, providing efficient and effective resolutions.
- Assisted with account issues, product information, and service requests.
- Collaborated with other departments to ensure comprehensive customer support.
- Utilized CRM systems to track customer interactions and feedback.
Customer Service Representative
Cape Cod 5 Bank
Hyannis, MA
03.2023 - 07.2024
- Handled customer inquiries, payments and service requests.
- Met personal, team and company goals in customer service environment.
- Collaborated across departments to resolve customer-related issues.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Enhanced customer satisfaction with fast, knowledgeable service.
Relationship Banker
Cape Cod 5
Centerville, MA
03.2023 - 03.2024
- As an RB ||| I am considered a supervisor which includes opening and closing the bank, I have override access and higher cash limits.
- Identified and referred clients and prospects to appropriate business partners resulting in expanded relationships in additional lines of business.
- Performed terminal transactions to keep teller lines minimum and exhibit quality customer service.
- Greeted customers and built rapport to generate customer loyalty and meet customer service expectations.
Hostess
Torinos restaurante
Hyannis, Massachusetts
07.2014 - 03.2022
- Maintained seating charts to optimize station rotations.
- Used table management system to serve customers and coordinate movement of guests.
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
Relationship Manager
Bank of America
Hyannis, Massachusetts
08.2018 - 03.2021
- Defined and implemented service enhancements to improve customer experience and foster satisfaction.
- Enhanced relationships with key service providers, vendors, and customers.
- Communicated policy and procedure changes and project initiative updates to customers and stakeholders.
- Presented new ideas and areas for development and improvement based upon client requests.
- Helped to build future business plans by accurately projecting financial data.
- Grew department sales by implementing suggestive and consultative techniques.
- Improved customer service team performance with thorough training and monitoring programs.
- Enhanced customer experiences with knowledgebase of standard solutions for common problems.
Sales Associate
The walking CO
Hyannis, Massachusetts
07.2017 - 04.2019
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
Education
High school diploma -
Barnstable high School
Hyannis, MA06.2018
Some College (No Degree) - Business Administration
Cape Cod Community College
West Barnstable, MASkills
- Analytical thinking
- Time management
- Planning
- Task prioritization
- Multitasking
- Critical thinking
- Written communication
- Budget planning
- Team member support
- Menu item recommendation
- Guest engagement
- Strong communication
- Positive and professional
- Hospitality and accommodation
- Reservations management
- Complaint handling
- Sales and marketing
- Upselling
- Table preparation
- Server support
- Inventory control
- Service-oriented
- Meeting deadlines
- Account servicing
- Client support
- Technology experience
- Opening and closing stores, banks, restaurants experience
- Project management
- Customer service
- Problem solving
- Effective communication
- Relationship building
Middle Initial
M
Timeline
Online Customer Service Representative
Cape Cod 5 Bank
03.2024 - 07.2024
General Contractor
Hi Link Home Improvements and Construction
02.2024 - Current
Customer Service Representative
Cape Cod 5 Bank
03.2023 - 07.2024
Relationship Banker
Cape Cod 5
03.2023 - 03.2024
Server
Pain D'Avignon
04.2022 - 08.2024
Relationship Manager
Bank of America
08.2018 - 03.2021
Sales Associate
The walking CO
07.2017 - 04.2019
Hostess
Torinos restaurante
07.2014 - 03.2022
High school diploma -
Barnstable high School
Some College (No Degree) - Business Administration
Cape Cod Community College
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