Jenniffer Ramos
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations and safety for customers. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
General Merchandiser
Target
Orlando, FL
11.2025 - Current
- Managed product displays to enhance customer engagement and shopping experience.
- Assisted customers by answering inquiries and providing product recommendations.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Organized inventory to ensure accurate stock levels and efficient replenishment.
- Collaborated with team members to maintain store cleanliness and organization.
Front Desk Receptionist
Can Community Health
Orlando
06.2024 - 04.2025
- Answered incoming calls, directed to appropriate personnel, and took messages to ensure effective communication.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately and balanced register at end of each shift to maintain financial integrity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled sensitive information in a confidential manner.
- Responded quickly to inquiries via phone or email, delivering professional customer service to enhance client satisfaction.
Flight Attendant
Frontier Airlines
Orlando
01.2023 - 05.2024
- Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Responded to medical emergencies during flights, ensuring passenger safety and well-being.
- Responded to medical emergencies during flights.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Monitored cabin environment throughout flight to confirm seatbelt compliance and enhance passenger comfort.
Barista
Starbucks
Orlando
07.2020 - 12.2022
- Greeted and engaged customers to take beverage orders and provide tailored recommendations based on taste preferences, enhancing customer satisfaction.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed daily morning rush of customers with efficient, calm service, ensuring timely order fulfillment and positive customer experiences.
- Trained new baristas on food handling safety standards and company policies, promoting adherence to health protocols and elevating team performance.
Sales Associate
Victoria's Secret & PINK
Orlando
10.2018 - 06.2020
- Greeted customers to identify specific needs and enhance shopping experience.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Developed trusting relationships with customers by making personal connections.
- Built trusting relationships with customers through personalized interactions.
- Responded to customer inquiries about product features, pricing, and availability to facilitate informed purchasing decisions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Barista
Dunkin' Donuts
Orlando
08.2017 - 09.2018
- Greeted customers and took orders for coffee drinks and food items, ensuring a welcoming atmosphere and efficient service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained cleanliness and organization of food and beverage products, ensuring quality and safety standards were consistently met.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health, safety, and sanitation guidelines, successfully passing state inspections and maintaining compliance.
Education
High School Diploma -
Colonial High School
Orlando, FLSkills
- Customer service
- Time management
- Communication skills
- Multitasking and organization
- Problem-solving
- Inventory management
- Teamwork and cooperation
- Emergency procedures
- Adaptability and Flexibility
- Bilingual
- Safety procedures
Languages
Spanish
Timeline
General Merchandiser
Target
11.2025 - Current
Front Desk Receptionist
Can Community Health
06.2024 - 04.2025
Flight Attendant
Frontier Airlines
01.2023 - 05.2024
Barista
Starbucks
07.2020 - 12.2022
Sales Associate
Victoria's Secret & PINK
10.2018 - 06.2020
Barista
Dunkin' Donuts
08.2017 - 09.2018
High School Diploma -
Colonial High School