Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jenniffer Wright
YPSILANTI
Work Preference
Summary
Detail-oriented Quality Manager with a proven track record in compliance monitoring, internal auditing, and team training. Committed to implementing effective quality control processes to enhance operational efficiency and drive continuous improvement.
Committed Quality Manager with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
Work History
Quality Manager
Packaging Corporation of America
03.2025 - Current
- Implemented quality control processes to ensure compliance with industry standards.
- Conducted regular audits to identify areas for improvement in packaging operations.
- Trained staff on quality assurance protocols and best practices.
- Analyzed product defects and developed corrective action plans.
- Assisted in the development of training materials for new employees focused on quality standards.
- Monitored key performance indicators to track quality improvements over time.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
Customer Service Representative
Packaging Corporation of America
11.2017 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely shipment of products to clients.
- Trained new representatives on company policies, systems, and best practices in customer support.
- Implemented feedback mechanisms to enhance service quality and operational efficiency.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Assistant
Medilodge of Plymouth
05.2006 - 11.2017
- Administered patient care, including vital signs monitoring and recording health information.
- Supported physicians with examinations and assisted in minor surgical procedures.
- Coordinated patient appointments and managed efficient workflow within clinical settings.
- Educated patients on treatment plans and medication management for improved compliance.
- Mentored junior staff on best practices for patient interaction and care protocols.
- Implemented infection control measures to ensure patient safety and regulatory compliance.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
CNA License -
Wayne County Community College
Belleville, MI04-2006
High School Diploma -
Wayne Memorial High School
Wayne, MI06-2005
Graduate Certificate - Medical Assistant
William D Ford Technical Center
Westland, MI06-2005
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Quality processes
- SOP development
- Document control
- Team Training
- Problem-solving
- Supplier quality management
- Multitasking
- Multitasking Abilities
Timeline
Quality Manager
Packaging Corporation of America
03.2025 - Current
Customer Service Representative
Packaging Corporation of America
11.2017 - 03.2025
Medical Assistant
Medilodge of Plymouth
05.2006 - 11.2017
CNA License -
Wayne County Community College
High School Diploma -
Wayne Memorial High School
Graduate Certificate - Medical Assistant
William D Ford Technical Center