Jennifier Christian
Hooker
Summary
Experienced Online Sales & Support Specialist skilled in troubleshooting, customer communication, and online chat support. Committed to delivering exceptional service by understanding customer needs and ensuring issue resolution, driving customer loyalty.
Dedicated customer support specialist with strong remote support skills. Proven ability in resolving issues and enhancing customer satisfaction through effective communication and empathy.
Overview
11
11
years of professional experience
Work History
Online Sales & Support Specialist
PTCI
06.2015 - Current
Responding to customer inquiries via live chat, email, phone, or messaging platforms.
Recommending products or services based on customer needs.
Resolving customer issues and escalating complex cases when needed.
Explaining product features, pricing, and promotions.
Following up with customers to ensure satisfaction.
Education
High School Diploma -
Guymon High School
Guymon,OK05-2001
Skills
- NISC experience for 11 years
- Customer service for 11 years
- Remote support
- Support services
- Mobile device support
- Troubleshooting and Diagnostics
- Friendly and patient
- Customer communication and empathy
- Online chat support
- Mobile device repair
Timeline
Online Sales & Support Specialist
PTCI
06.2015 - Current
High School Diploma -
Guymon High School