Jennilyn Gulizia
Omaha,NE
Summary
Dedicated customer service professional with strong skills in conflict resolution and sales techniques. Committed to creating exceptional guest experiences and maximizing revenue through effective communication and attention to detail.
Overview
16
16
years of professional experience
Work History
Sales & Service
Marriott International CEC
Omaha, Nebraska
02.2023 - 06.2024
- Assisting guests with hotel reservations and booking changes.
- Answering questions about hotel amenities, room availability, rates, and loyalty programs.
- Handling customers' concerns and resolving issues professionally.
- Processing reservation requests and updating customer information.
- Using sales techniques to promote hotel services and maximize revenue.
- Communicating with hotels, guests, and third-party partners.
- Providing exceptional customer service and creating a positive guest experience.
- Following company policies and maintaining confidentiality and data security.
Machine Operator
RD Industries
Omaha, Nebraska
05.2020 - 01.2023
- Operating and monitoring manufacturing equipment.
- Setting up machines and making adjustments as needed.
- Inspecting products to ensure that quality standards are met.
- Recording production data and reporting equipment issues.
- Following safety procedures and company policies,
- Maintaining a clean and organized work area.
- Working with supervisors and team members to meet production goals.
- Loading materials and performing routine machine maintenance.
Food & Beverage Service
Whiterock Hotel & Beach Resort
06.2014 - 08.2015
- Greet guests, and present menus.
- Take food and beverage orders accurately.
- Serve meals and drinks promptly and professionally.
- Recommend menu items, and promote special offers.
- Set up and clean dining areas and tables.
- Process payments, and issue receipts.
- Work closely with kitchen staff and supervisors.
- Follow hotel and food safety regulations.
- Handle guest concerns, and ensure customer satisfaction.
Cashier
Greatwoods Hotel
Zambales, Philippines
06.2008 - 02.2012
- Handled cash, credit, and debit payments accurately during busy shifts.
- Processed customer transactions using point-of-sale systems efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Monitored inventory levels and reported shortages to management promptly.
Education
High School Diploma -
Manaoag National High School
Philippines04-2008
Best Freeport College
PhilippinesSkills
- Reservation management
- Customer service
- Sales techniques
- Conflict resolution
- Data security
- Equipment operation
- Multitasking
- Team collaboration
- Attention to detail
- Time management
- Friendly, positive attitude
Timeline
Sales & Service
Marriott International CEC
02.2023 - 06.2024
Machine Operator
RD Industries
05.2020 - 01.2023
Food & Beverage Service
Whiterock Hotel & Beach Resort
06.2014 - 08.2015
Cashier
Greatwoods Hotel
06.2008 - 02.2012
High School Diploma -
Manaoag National High School
Best Freeport College