Hi, I’m
JENNIYAH BOGGS
Summary
Enthusiastic about helping patients get necessary medical//dental support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
2
years of professional experience
Work History
Instacart
Freelancer
10.2023 - Current
Job overview
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Chesapeake Health Care
Patient Service Representative
09.2023 - 04.2024
Job overview
- Greeted patients, provided them with necessary paperwork, and verified insurance information
- Answered incoming calls, scheduled appointments, and confirmed patient visits
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Aspen Dental
Patient Service Representative
12.2022 - 09.2023
Job overview
- .
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Eastern Shore Rural Health System
Receptionist Administrator
01.2022 - 12.2022
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
ARCADIA HIGH SCHOOLOak Hall, VA
High School Diploma
05.2018
Skills
- Customer Service
- Patient confidentiality
- Multitasking and Organization
- HIPAA Compliance
- Insurance Verification
Timeline
Freelancer
Instacart
10.2023 - Current
Patient Service Representative
Chesapeake Health Care
09.2023 - 04.2024
Patient Service Representative
Aspen Dental
12.2022 - 09.2023
Receptionist Administrator
Eastern Shore Rural Health System
01.2022 - 12.2022
ARCADIA HIGH SCHOOL
High School Diploma