Jennifer Villarreal-Valdez
San Antonio,Tx
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Reliable and Motivated Independent Contractor/Driver with over 5 years of experience in on demand delivery services, including grocery, food, and package delivery. Skilled in route optimization, time management, and customer service. I am seeking to expand into medical, document, and route-based delivery work.
Overview
6
6
years of professional experience
Work History
12-1900
12-1900
12-1900, 12-1900
12.2021 - Current
12-1900
Independent Contractor/Driver
Amazon Flex
04.2025 - 06.2025
- Received and Scanned approx. 75-120 customers packages upon arrival and once route assignments were given through the app.
- Load and organize customers packages into vehicle to prepare for delivery blocks
- Delivered Amazon packages on assigned routes ensuring adherence to delivery time windows
- Maintained compliance with company safety standards and package handling procedures
- Reported any and all delivery issues or exceptions as they arose
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Shipt Shopper
Shipt
08.2021 - 04.2025
- Shopped and delivered groceries/orders both perishable and non perishable to customers locations with consistent on time performance.
- Utilized Shipt platform for order management.
- Throughout the customer’s order process from start to finish, I provided consistent communication as required by Shipt organization which resulted in my acquiring of 6 preferred customers.
- Utilized mobile apps for real-time updates on order status and delivery instructions.
- Resolved issues related to product availability, ensuring timely customer satisfaction.
- Followed safety protocols for handling food items and maintaining cleanliness during shopping trips.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
- Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Dasher
DoorDash
10.2020 - 10.2024
- Delivered timely food orders to customers, ensuring high satisfaction levels and repeat business.
- Navigated local routes efficiently, optimizing delivery times and minimizing delays.
- Communicated effectively with customers to confirm order details and address inquiries promptly.
- Maintained accurate records of deliveries, including payment confirmations and customer feedback.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Ensured order accuracy, double-checking items before leaving the pickup location.
Postmates Fleet Driver
Postmates
09.2019 - 12.2021
- Maintained excellent communication with customers, ensuring accurate delivery information and updates.
- Upheld company policies regarding food handling safety procedures throughout every stage of the delivery process.
- Adapted quickly to new technologies and tools introduced by Postmates to improve the overall delivery experience for customers.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Some College (No Degree) - Social Work
12-2026
- Inducted into Phi Alpha Honor Society for Social Workers in 2023.
- Elected to President position of Phi Alpha in May of 2023
Bachelor of Arts - Sociology
12-2016
Associate of Arts - Sociology
05-2011
Associate of Arts - Psychology
05-2011
Skills
- Safe Driving and Clean Record
- Clear Verbal and Electronic Communication Skills
- Customer Service
- Attention to Detail
- Route Optimization
- Ease of Use and Knowledge of Mobile Application Platforms
- Self-Motivated
- Reliable
- Problem Solving and Adaptability
- Time Management and Organization
- On Time Delivery
- Safety and Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor/Driver - Amazon Flex
04.2025 - 06.2025
12-1900 - 12-1900
12.2021 - Current
Shipt Shopper - Shipt
08.2021 - 04.2025
Dasher - DoorDash
10.2020 - 10.2024
Postmates Fleet Driver - Postmates
09.2019 - 12.2021
Our Lady of The Lake University - Some College (No Degree), Social Work
The University of Texas At San Antonio - Bachelor of Arts, Sociology
St. Philip's College - Associate of Arts, Sociology
St. Philip's College - Associate of Arts, Psychology