Hi, I’m
Jenn Barnett
Richmond
Summary
Resourceful and detail-oriented Virtual Assistant with over 5 years of remote and client-facing experience across sales, operations, and community management. Specializes in turning scattered information into structured systems using spreadsheets, SOPs, and intuitive workflows. Known for being proactive, people-centered, and adaptable across industries. Experienced in social media and community engagement, content support, research, onboarding, and administrative coordination.
Overview
13
years of professional experience
Work History
Independent Consultant
Community Management & Support
10.2022 - Current
Job overview
- Moderated and managed online communities with a focus on engagement and tone alignment
- Created SOPs, onboarding flows, and internal tools for business owners
- Provided light content creation and repurposing support across platforms
- Supported inbox organization, task tracking, and follow-up systems
- Delivered tailored solutions based on client needs and team dynamics
Sales Consultant
08.2021 - 03.2024
Job overview
- Built and maintained a client base through proactive outreach and high-integrity communication
- Assisted in sales strategy, messaging, and CRM documentation
- Regularly created internal resources such as trackers, templates, and sales SOPs
Bubba's 33
Server and Trainer
08.2017 - 03.2023
Job overview
- Trained new team members using a structured onboarding program
- Balanced multiple responsibilities across customer service, team support, and admin tasks
- Excelled in fast-paced, multi-role environments while maintaining consistency
Bagger Dave's Burger Tavern Inc
Server
08.2015 - 10.2017
Job overview
- Adapted to diverse personalities and supported customers in decision-making
- Recognized returning guests and provided thoughtful, attentive service
Kroger
Customer Service Desk Representative and Cashier
08.2012 - 10.2015
Job overview
- Supported administrative tasks and high-volume customer service
- Resolved conflicts and maintained long-term customer rapport
Education
Macomb Community College
Marketing & Business
01.2019
Aquinas College
Sociology and Psychology
01.2012
Skills
- Document Formatting & SOP Creation
- Data Entry & Organization
- Project Coordination
- Research & Information Synthesis
- Social Media Management & Community Engagement
- Onboarding & Knowledge Base Development
- Inbox Management
- Content Repurposing & Light Copywriting
Tools And Platforms
- Google Workspace
- Notion
- Airtable
- Canva
- Trello
- Slack
- Circle
- Skool
- Zoom
- Calendly
- HighLevel
Timeline
Community Management & Support
Independent Consultant
10.2022 - Current
Sales Consultant
08.2021 - 03.2024
Server and Trainer
Bubba's 33
08.2017 - 03.2023
Server
Bagger Dave's Burger Tavern Inc
08.2015 - 10.2017
Customer Service Desk Representative and Cashier
Kroger
08.2012 - 10.2015
Aquinas College
Sociology and Psychology
Macomb Community College
Marketing & Business
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