Jenny Adams
Paducah,KY
Summary
Results-driven professional with strong analytical and communication skills. Experienced in budget management and compliance, leading diverse teams to enhance operational efficiency and financial performance. Committed to fostering ethical practices and strategic growth.
Overview
17
17
years of professional experience
Work History
Director of Billing Operations & Collections
Keuler, Kelly, Hutchins, Blankenship & Sigler LLP
Paducah, KY
08.2024 - Current
- Billing Management: Oversee all billing activities, including monthly pre-bills, electronic billing submissions, and client-specific billing requirements.
- Collections Oversight: Develop and implement strategies for collecting overdue accounts, including negotiating payment plans and handling complex, high-value client accounts.
- Process Improvement: Assess and optimize billing workflows and accounts receivable processes to increase efficiency.
- System Administration: Maintain the firm's billing and practice management systems (TABs, LawPay).
- Reporting: Generate and analyze financial reports, including WIP and aging accounts receivable, associate attorney analysis, including monthly meetings with associate attorneys with goal performance and optimization.
- Collaboration: Work directly with partners and CAO to resolve billing disputes and ensure high client satisfaction.
Treasurer, Board of Directors
Pirates Cove Resort
Hardin, KY
10.2025 - Current
- Strategic Leadership: Advised board on financial implications of operational goals during resort-wide strategic planning.
- Budget Management: Lead the development of the resort's annual operational budget and present it to the Board for approval.
- Financial Reporting: Prepare and present monthly financial reports, including cash flow analysis, profit and loss statements, and reserve fund status.
- Compliance & Auditing: Liaised with CPA to ensure timely completion of all federal, state, and local tax filings.
- Payroll Processing: Oversee end-to-end payroll operations, ensuring accurate and timely payment for all resort staff.
- Statutory Compliance: Monitor and enforce compliance with FLSA pay rules, multi-state tax regulations, and withholding requirements.
- Benefits Administration: Manage employee benefits plans, including insurance and workers' compensation.
- Record Keeping: Maintain accurate attendance, salary, and deduction records in accordance with legal requirements.
- Office Operations: Supervise administrative staff and establish office policies, including check-signing authority and expense reimbursement protocols.
- Human Resources Oversight: Oversee hiring, onboarding, and training of administrative and payroll personnel.
- Internal Controls: Developed and enforced internal financial controls to mitigate risk and prevent fraud in resort operations.
- Resource Management: Evaluate and implement office software (QuickBooks, Campground) to improve operational efficiency.
- Event Planning and Execution: Oversee all marketing and event planning and coordination, including Holiday Events and introduction to a new merchandise storefront and vending.
Small Business Market Operations Analyst 3
U.S. Bank
East Region, KY/TN, MO/AR, IN/OH, NC
03.2015 - 06.2024
- Operational Optimization: Analyzes existing operational processes and financial costs to identify opportunities for efficiency and cost savings.
- Systems Analysis & Technical Support: Acts as a liaison between staff and information systems, defining standards, testing new systems, and maintaining workflow tools.
- Performance Reporting: Monitors and tracks projects, plans, and metrics, producing reports to track market performance, compliance, and goal achievement.
- Strategic Support: Develops communication tools to ensure awareness of new policies, procedures, and strategic initiatives, working independently with limited supervision.
- Escalation Management: Resolves complex, sensitive customer situations or operational bottlenecks, applying risk-based decision-making in compliance with bank policies.
- Market Focus: Tied to a specific geographical market/region, requiring travel to and supporting physical retail branches, all business banking employee training and performance.
Field Operations Supervisor
U.S. Department of Commerce
Philadelphia, Pennsylvania
09.2009 - 03.2015
- Project Leadership/Management: Supervise and train Field Leaders (manager of managers).
- Mentored, trained, and monitored 10-30 Field Representatives to achieve high-quality data collection and ensure compliance with procedures.
- Performance Monitoring: Reviews staff performance through data metrics and in-person observations to ensure work is completed on time.
- Approved payroll, leave requests, and mileage expenses to support operational efficiency for subordinate staff.
- Conducted data collection, quality control checks, and interviews in difficult cases.
- Problem Solving - Troubleshooting issues related to non-response, staff problems, or technical issues with tablets/laptops or smart phones.
- Oversaw marketing of available positions and managed HR documents, applications, testing, and fingerprinting for onboarding new employees.
Skills
- Advanced knowledge of accounting principles, budgeting, and financial risk management
- Strong knowledge of financial services operations, regulatory requirements, and risk management
- Ability to translate complex financial data into actionable insights for non-finance members/Partners
- Advanced proficiency in Microsoft Office and data tools
- Proven ability to lead diverse teams and manage administrative/HR functions
- Strong leadership and organization skills
- Strong analytical, communication, and negotiation skills
- Excellent written and verbal communication skills to present to senior leadership
- High level of ethical judgment and commitment to mission and fiduciary stability
- Specialized experience conducting interviews, gathering data, using electronic devices, and completing assignments on strict deadlines
Timeline
Treasurer, Board of Directors
Pirates Cove Resort
10.2025 - Current
Director of Billing Operations & Collections
Keuler, Kelly, Hutchins, Blankenship & Sigler LLP
08.2024 - Current
Small Business Market Operations Analyst 3
U.S. Bank
03.2015 - 06.2024
Field Operations Supervisor
U.S. Department of Commerce
09.2009 - 03.2015