Jenny Agnew Bennett
Dupo,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Insurance Billing Specialist II
Washington University School of Medicine Radiology
St Louis, Missouri
02.2024 - 07.2025
- Maintained up-to-date knowledge of industry regulations and payer requirements.
- Resolved claim denials, rejections, and underpayments efficiently.
- Trained new employees on billing procedures and software usage.
- Accurately entered patient demographics and insurance information into billing system.
Scheduling Specialist
Washington University School of Medicine Maternal Fetal Medicine
St Louis, MO
09.2020 - 02.2022
- Executed work safely, and according to schedule, with detailed plans and resource schedules.
- Coordinated patient appointments for Maternal Fetal Medicine department.
- Utilized electronic health record systems to maintain accurate schedules.
- Documented base schedule for future turnaround schedules, continuously refined strategies, and shared baseline details across sites.
- I updated the team on the schedule status in regular meetings, and I made proactive updates to account for new developments.
- Identified potential schedule conflicts and provided solutions for resolution.
- Managed scheduling for multiple healthcare providers and specialists.
- Communicated with patients regarding appointment confirmations and changes.
Customer Service Representative
Washington University School of Medicine Pathology
St Louis, MO
10.2017 - 09.2020
- Documented, researched and resolved customer service issues.
- Built trusting relationship with customers to better understand needs.
- Managed customer calls efficiently in fast-paced call center environment.
- Assisted patients with appointment scheduling and inquiries.
- Provided detailed information about medical services and procedures.
- Collaborated with medical staff to address patient concerns effectively.
- Managed incoming calls and directed them to appropriate departments.
Mortgage Collections Specialist
USDA Housing Program
St Louis, MO
01.2000 - 10.2017
- Participated in ongoing training sessions focused on industry best practices for mortgage collections.
- Referred seriously delinquent accounts to attorneys or third-party collection agencies.
- Maintained knowledge of federal and state regulations governing mortgage collection practices.
- Communicated with borrowers regarding delinquent accounts, and negotiated payment arrangements.
- Managed mortgage accounts for USDA Housing Program clients.
- Communicated with borrowers regarding payment plans and options.
- Reviewed account status and assessed payment histories.
- Facilitated resolutions for overdue payments and delinquencies.
Education
High School -
Dupo Jr Sr High School
Dupo, IL05.1999
Skills
- Verbal communication
- Analytical thinking
- Professionalism
- Organizational skills
- Microsoft Office Suite
- Insurance verification
- ICD-10 knowledge
- Patient confidentiality
- Teamwork and collaboration
- Medical terminology
- HIPAA compliance
- Medical billing software proficiency
- Attention to detail
- Electronic health records
- Written communication
- Problem solving
- Continuous learning
- Adaptability
- Denial management
- Data entry accuracy
- Time management
- Claim submission
- Quality control
- Database management
- Discrepancy resolution
- Correspondence preparation
- Customer service
- Payment processing
- Records research
- Administrative support
- Dispute negotiation
- Account updating
- Active listening
- Billing documentation
- Customer contact
- Effective communication
Affiliations
- Vice President Dupo Jr Sr High Booster Club 2023-Present
- Bowling Coordinator Dupo QuarterBack Club 2022-Present
- American Cancer Society Relay for Life Monroe/St Clair County Board 2012-2018
Timeline
Insurance Billing Specialist II
Washington University School of Medicine Radiology
02.2024 - 07.2025
Scheduling Specialist
Washington University School of Medicine Maternal Fetal Medicine
09.2020 - 02.2022
Customer Service Representative
Washington University School of Medicine Pathology
10.2017 - 09.2020
Mortgage Collections Specialist
USDA Housing Program
01.2000 - 10.2017
High School -
Dupo Jr Sr High School
Similar Profiles
Flora FaheyFlora Fahey
Doctoral Capstone Experience at Washington University School of Medicine - OT ProgramDoctoral Capstone Experience at Washington University School of Medicine - OT Program
Steven WilsonSteven Wilson
Program Coordinator | Research Associate | Health IT Specialist at George Washington University School of Medicine - Medical Faculty AssociatesProgram Coordinator | Research Associate | Health IT Specialist at George Washington University School of Medicine - Medical Faculty Associates
Sarah NelsonSarah Nelson
Clinical Nurse Supervisor- Gastroenterology/Hepatology at Washington University School of MedicineClinical Nurse Supervisor- Gastroenterology/Hepatology at Washington University School of Medicine
Sharon DavisSharon Davis
EMS Systems Administration Coordinator at Memorial Hospital BellevilleEMS Systems Administration Coordinator at Memorial Hospital Belleville
JASON RENAUDJASON RENAUD
AOG Technician at West Star AviationAOG Technician at West Star Aviation