Jenny Alston
Sales Trainer
Katy,TX
Summary
Highly motivated training professional with experience in training small and large groups. Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsite and virtual training. Adept at organizing and facilitating management and team-building training programs and activities.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Head Sales Trainer
Tilson Home
Katy, TX
08.2020 - Current
- Introduced standardized training for cohesive learning environments.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Developed and designed material to enhance and simplify training processes within Lessonly, LMS.
- Coordinated training schedules across sites with managers to optimize training initiatives and work-flow management
- Implemented diverse instructional methods, optimizing trainee engagement.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated with several departments to develop concise and uniform processes and procedures.
- Trained and mentored over 50 new personnel hired to fulfill various roles.
Sales Assistant
Tilson Home
Katy, TX
09.2012 - 08.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with Regional VP of Sales and VP of Vendor Management to provide customer feedback and recommend changes to meet emerging trends.
- Trained new employees on customer service, product knowledge and pricing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
High School Diploma -
Langham Creek High School
Houston, TX 08.2001 - 05.2005
Skills
Employee training
Timeline
Head Sales Trainer
Tilson Home
08.2020 - Current
Sales Assistant
Tilson Home
09.2012 - 08.2020
High School Diploma -
Langham Creek High School
08.2001 - 05.2005