Jenny Behan

Justin,TX

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

years of professional experience

Work History

Personal Shopper

HEB Grocery Store

Allen, TX

03.2025 - Current

Curated personalized shopping experiences by understanding client preferences and recommending tailored products.
Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Coordinated with in-store departments to ensure timely product availability and optimal presentation.
Implemented efficient order fulfillment processes to streamline shopping experiences during peak hours.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Charter Sales Coordinator

Tour West America

01.2010 - 01.2017

Established successful partnerships with distributors, resellers, and other channel partners.
Developed and implemented effective sales strategies to drive revenue growth.
Built strong relationships with key customers to maintain and expand business opportunities.
Oversaw customer service processes, resolving any issues that may impact client satisfaction or retention.
Negotiated contracts with clients or partners, securing favorable terms for both parties involved.

Tour Desk Manager

HAP Alaska

01.2008 - 01.2009

Handled customer complaints promptly and professionally to maintain high levels of satisfaction.
Helped team produce highest entertainment quality by handling back-end requirements.
Trained new employees in company policies, procedures, and customer service standards.
Assisted clients in handling unforeseen issues during travel such as lost luggage or medical emergencies.

Operations Manager

Fort McDowell Adventures

01.2003 - 01.2007

Established clear expectations and objectives for team members and helped each achieve goals.
Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

Education

Bachelor of Arts -

John Carroll University

01.2002

Communications

Loyola University

01.1976

Skills

Active listener: Focused on what the customer was saying without interrupting, and understood their needs and concerns
Understand the product: Had a deep understanding of the products or services being sold
Explain the value: explained how the product worked, what value it provided, and why the customer needed it

Multitasking: worked in a fast-paced environment
Negotiation: negotiated pricing and executed contracts
Relationship building: Developed and maintained relationships with customers to ensure repeat business

Timeline