Customer Service: In charge of employee presentation and customer services in the following areas : Service Desk, Front End Registers, Food Services, Door Greeter, Cart Boys, and COS (Check-Out Supervisor). Duties included: customer assistance in all service areas, answering customer complaints, maintaining the general quality of customer service and sales calls to potential new “members”. “Top 100” members to check on service and any products that they may require.
Employee Management: In charge of fifty five associates in all areas of the Front End Service Department. Responsible for Hiring, Training, Evaluations, Scheduling, open and closing cash drawer (accounting for all cash in front end registers daily amounts to $180,000,000), and Evening Team Support (actual closing of store for the manager).
Retail Sales and Service
17 Years 9 Months
Alexanders Shop N Save | 04.1974 - 01.1992
Began as cashier and promoted within three months to Service Desk. Duties included customer service, answering phones, balancing cash receipt for registers and office, check cashing, billing and collecting for Public Service and Telephones
Middle Management: Scan File Coordinator. Primary duties were the entering all weekly specials and sale items into store computers. Also responsible for all price changes, and new items and deleting old items. Other duties included entering weekly employee schedules into the computers and running all store reports.
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