Jenny Bradley
Temecula,CA
Summary
Motivated professional, well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings over six years combined at both Asics and the Run Specialty field, maintaining customer satisfaction and contributing to company success. Proficient in SAP FMS.
Overview
8
8
years of professional experience
Work History
Customer Service, Key Accounts
ASICS
01.2023 - Current
- Proficient in SAP FMS in order to process EDI orders of high monetary value, run reports for sales reps and accounts regarding important details about their orders, allocation and dropping items to delivery in a timely manner for the Asics DC to receive and ship to retail locations.
- Maintained excellent communication between myself, my superiors, and sales reps for the accounts I was responsible for. Fostered professional relationships with Asics Team members across various departments and locations to truly work as "One Team".
- Managed myself to work as effectively as possible to process sales deviations, chargebacks, input contracts, monitor delivery dates and backorders, allocation and delivery to be a customer service rep that colleagues, supervisors, sales reps and accounts could count on.
Customer Service - FTRS
ASICS
01.2018 - 01.2023
- Responsible for updating order cancellation dates, removing sales holds and processing any manual changes to orders for multiple sales reps
- Effective multitasking skills that provide excellent customer support by communicating with customers on the phone and through email while allowing me to work several computer screens at once
- Ability to perform needs analysis, helping customers to identify their issues and make informed suggestions and updates.
Assistant Manager
A Snail's Pace
01.2018 - 01.2021
- Managed and forecasted inventory from DC to support retail location, internal transfers, and holds for customers
- Built and maintained relationships with sales and tech reps from various companies, including collaborations on in-store events and outside run demos
- Effective communication and attention to detail led to being promoted to assistant manager within 3 hours months
- During Covid-19 lockdown, I managed calls from 5 retail locations to answer questions, place shoe orders, and schedule virtual fittings over Zoom.
Ambassador
Asics
01.2020 - 01.2020
- Created Asics approved content for the LA Marathon, International Women's Day, and Team New Strong apparel
- Invited as a panelist to speak about women's empowerment in the running industry.
Ambassador
Conqur Endurance
01.2017 - 01.2020
- Awarded with an all expense paid trip to represent Conqur Endurance Group at the Nice to Cannes Marathon in France
- Created social content and participated at all race expos.
Customer Service Agent
Planet Fitness
01.2018 - 01.2018
- Provided exceptional customer service, including tours, member signups, answering phones, and member check-ins ranging from 50 to 300 daily guests
- Maintained weekly customer service score (secret shoppers) at 100%.
Skills
- Customer Service: I have the ability to analyze a situation, listen effectively, communicate clearly, and solve customer needs
- Written & Verbal Communication: As a Lit Minor in college, writing essays was my favorite homework! I kept up my love of writing as a blog writer for a number of years at Vegansauruscom and writing copy for various employer's social media accounts and creative content
- Multi-tasking: 15 years in restaurant and customer service, I've learned how to manage multiple tasks at once and determine the importance of what needs to be done, and what can wait or be delegated
- Running Industry Knowledge: Running with clubs all over the SoCal area, multiple ambassadorships, finish lines, and 2 years working in Run Specialty
Websites
Accomplishments
- Employee of The Year - A Snails Pace: Named Employee of the Year in just over one year at the store
- 20+ Marathons & 4 Ultras: Dedication, tenacity and sheer stubborn will got me to each finish line!
- Asics 2020 REC Virtual Summit: Was invited to attend virtual summit by Asics tech reps
Timeline
Customer Service, Key Accounts
ASICS
01.2023 - Current
Ambassador
Asics
01.2020 - 01.2020
Customer Service - FTRS
ASICS
01.2018 - 01.2023
Assistant Manager
A Snail's Pace
01.2018 - 01.2021
Customer Service Agent
Planet Fitness
01.2018 - 01.2018
Ambassador
Conqur Endurance
01.2017 - 01.2020