YVONNE L. MOLINA
Saint Cloud,FL.
Summary
An experienced, ambitious and result oriented customer service executive: Over ten years' experience in customer service. Working knowledge of information technology solutions. Able to work on own initiative or part of a team and can deal with administrative duties competently.
Overview
3
3
years of professional experience
1
1
Language
Work History
Mortgage customer service representative
SunTrust Bank now Truist
Orlando, FL
05.2018 - 06.2021
- Answer customer inquiries regarding mortgage/CRE accounts
- Research customer complaints or concerns and correct or adjust records, as needed
- Enters conversation into servicing comments on computer
- Assists in maintaining customer insurance information for property, Liability, Flood, PMI, etc
- Respond to customer correspondence, types of letters, prepares form, and other documents
- Assist in monitoring non escrow accounts for payment for taxes and insurance by mortgagor
- Assist with annual escrow analysis and year end statements
- Prepares letters, form and other documents used for discharging liens
- Examines documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage liens
- Coordinates and processes payoff request for various title companies or customers
- Perform other duties as may be assigned
Education
Universidad Interamericana Recinto De Aguadilla
Cameron Academy of Real Estate
Skills
- With the ability to translate
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with customer support services and the ability to orientate and motivate
- Customer service
- Skilled at learning new concepts quickly while working well under pressure
- More than 10 years’ successful experience in customer service and problem-solving and
- Troubleshooting
- Quickly and effectively solve customer challenge
- Excellent interpersonal, communication and relationship-building skills
- Listen attentively, communicate persuasively and follow through diligently
- Energetic, upbeat, goal- oriented individual with strong leadership capabilities
- Problem solving, and great written and oral communication skills
Timeline
Mortgage customer service representative
SunTrust Bank now Truist
05.2018 - 06.2021
Universidad Interamericana Recinto De Aguadilla
Cameron Academy of Real Estate
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