Jenny Chau
SAN JOSE,CA
Summary
Strategic and results-driven Project Manager with over 8 years of experience leading high-impact initiatives in financial services, banking operations, and technology deployments. Demonstrated expertise in core system conversions, ATM installations, software testing, and branch renovations. Consistently delivers seamless execution, risk mitigation, and operational efficiency. Proven ability to streamline processes, foster cross-functional collaboration, and ensure compliance with industry regulations. Adept at leveraging Agile and Waterfall methodologies to successfully execute projects on time, within scope, and under budget.
Overview
18
18
years of professional experience
1
1
Certification
Work History
OPERATIONS/PROJECT MANAGER
Commonwealth Central Credit Union
04.2017 - Current
- Led a core system conversion impacting multiple departments, overseeing data migration, UAT execution, and risk mitigation to ensure a flawless transition with zero downtime
- Spearheaded enterprise-wide ATM installation and upgrade projects, streamlining deployment processes, optimizing vendor contracts, and ensuring full compliance with security standards
- Directed the development and execution of test scripts and regression testing for banking software updates, ensuring system stability, functionality, and compliance
- Managed complex branch renovation projects, coordinating with contractors, facilities teams, and security vendors to maintain operational continuity while modernizing infrastructure
- Optimized project execution using Agile methodologies, accelerating go-to-market timelines and reducing operational inefficiencies
- Developed and implemented scalable process improvement strategies, reducing costs and increasing project success rates
- Established strong relationships with executive leadership, vendors, and cross-functional teams to align project goals with organizational strategy
BRANCH MANAGER
Commonwealth Central Credit Union
05.2011 - 04.2017
- Led a team of 16 employees, driving sales performance, operational efficiency, and exceptional customer service
- Managed daily branch operations, including compliance, risk management, and financial reporting
- Developed and implemented sales strategies that increased revenue and customer engagement
- Provided leadership training and mentorship to staff, fostering a high-performance culture and professional growth
- Ensured adherence to banking regulations and internal policies, maintaining audit readiness and risk mitigation
Assistant Manager
Bank of America (BofA)
01.2007 - 05.2011
- Managed client relationships, ensuring top-tier financial services and banking solutions
- Assisted in operational efficiency improvements by identifying gaps in processes and implementing solutions
- Supported regulatory compliance efforts, ensuring adherence to financial policies and standards
- Provided mentorship and support to new employees, enhancing team cohesion and productivity
Education
Bachelor's Degree - Business Administration And Management
University of San Francisco
GPA 3.85Skills
- End-to-End Project Lifecycle Management
- Core System Conversion & Data Migration
- ATM Deployment, Installation & Optimization
- Software Testing & Regression Analysis
- Risk Assessment & Compliance Management
- Agile
- Scrum
- Waterfall Methodologies
- Stakeholder & Vendor Management
- Budgeting
- Forecasting
- Cost Optimization
- Business Process Improvement & Automation
- Cross-Functional Team Leadership
- Change Management
- Executive Communication
- Project Management Tools:
- MS Project
- Trello
- Asana
Project Highlights
- Core System Conversion & Implementation: Led a large-scale banking system migration, ensuring seamless data transfer, zero operational disruptions, and 100% compliance.
- ATM Deployment & Security Enhancements: Executed multi-site ATM installations and upgrades, enhancing customer accessibility, transaction security, and operational efficiency.
- Software Testing & Quality Assurance: Developed comprehensive test scripts and regression testing frameworks, reducing post-launch defects and improving overall system performance.
- Branch Renovation & Infrastructure Upgrades: Managed branch remodels and security upgrades, successfully completing projects ahead of schedule while ensuring uninterrupted operations.
Certification
- California Credit Union Certified Financial Counselor
- PMP exam : pending
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
OPERATIONS/PROJECT MANAGER
Commonwealth Central Credit Union
04.2017 - Current
BRANCH MANAGER
Commonwealth Central Credit Union
05.2011 - 04.2017
Assistant Manager
Bank of America (BofA)
01.2007 - 05.2011
Bachelor's Degree - Business Administration And Management
University of San Francisco
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