Jenny Chavez
Olathe,Kansas
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
3
3
years of professional experience
Work History
Digital Shopper
Walmart
Olathe , KS
10.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maximized efficiency by scanning items quickly and completing as many as 30 orders per hour.
Fulfilment Associate
Amazon
Olathe , KS
07.2021 - 09.2021
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Maintained compliance with company safety policies and called violations to attention of management.
- Maintained productivity and accuracy while continuously lifting and unpacking over 40 pounds of different types of packages.
Cashier
The Home Depot Inc
Olathe , KS
08.2020 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted over 150 costumers per day.
Education
High School Diploma -
05.2021
Skills
- Accurate Money Handling
- Informed Product Selections
- Customer Buying Habits
- Loyalty Programs
- Providing Feedback
- Upbeat and Outgoing Attitude
- Sales Proficiency
- Heavy Lifting
- Proper Storage Procedures
- Customer Service
- Organization and Planning
- Attention to Detail
Accomplishments
- Documented and resolved costumer orders which led to satisfied costumers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Digital Shopper - Walmart
10.2021 - Current
Fulfilment Associate - Amazon
07.2021 - 09.2021
Cashier - The Home Depot Inc
08.2020 - 07.2022
Olathe North Sr High School - High School Diploma,