Janazia Hatcher
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
11.2024 - Current
- Reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up;
- Making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise
- Tracked substitutions and informed customers of changes.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Sales Associate Cashier
Old Navy
08.2024 - 10.2024
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Increased customer retention
- Increased sales by an average per day
- Set price book to increase stock and product knowledge
- Streamlined inventory management to eliminate the need for stock replenishment
- Helped customers complete purchases, locate items, and join reward programs.
- Persuade them into getting an credit card front there
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
Retail Sales Associate Cashier
TJ Maxx, TJX Companies
06.2023 - 11.2023
- Maintaining a clean and organized store environment
- Adheres to all operational, merchandise, and loss prevention standards
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Customer Service Representative
Sesame Place
03.2022 - 10.2022
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
- Managed a team of [x] employees, directing them in customer service and sales activities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High school Diploma -
First Philadelphia Preparatory Charter School
Philadelphia, PA06.2024
Skills
- Customer service
- Communication skills
- Guest services
- Cash Handling
- Retail Sales
- Merchandising
- Order fulfillment
- Promotional planning
- Shipping logistics
- Online merchandising
- Product sourcing
- Customer relations
- Relationship building
- Prioritizing orders
- Heavy lifting
- Decision-making
- Delivery management
- Flexible schedule
- Planning and organization
- Online order processing
- Accurate money handling
Certification
High School Diploma
Timeline
Digital Shopper
Walmart
11.2024 - Current
Retail Sales Associate Cashier
Old Navy
08.2024 - 10.2024
Retail Sales Associate Cashier
TJ Maxx, TJX Companies
06.2023 - 11.2023
Customer Service Representative
Sesame Place
03.2022 - 10.2022
High school Diploma -
First Philadelphia Preparatory Charter School
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