Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zakeya Blake

Chicago,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Digital Shopper

Walmart
04.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Customer Service Representative

Fiserv
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Unemployment Claims Specialist

Accenture
08.2020 - 01.2022
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.

Sales Representative Team Leader

Verizon
03.2019 - 06.2020
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.

Call Center Agent

Remedy Staffing
07.2017 - 02.2019
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

High School Diploma -

Ace Tech Charter School
Chicago, IL
05-2015

Skills

  • Order fulfillment
  • Online merchandising
  • Web analytics
  • Data entry
  • Active listening
  • Customer service
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Menu memorization
  • High volume dining
  • Typing speed
  • Computer skills
  • Call handling
  • Inbound phone calls
  • Logging call information
  • Data gathering
  • Customer communications
  • Team player

Languages

English
Native or Bilingual

Timeline

Digital Shopper

Walmart
04.2025 - Current

Customer Service Representative

Fiserv
01.2022 - Current

Unemployment Claims Specialist

Accenture
08.2020 - 01.2022

Sales Representative Team Leader

Verizon
03.2019 - 06.2020

Call Center Agent

Remedy Staffing
07.2017 - 02.2019

High School Diploma -

Ace Tech Charter School

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