Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Gauer

Earlville

Summary

Proven Digital Shopper at Wal-Mart, adept in order fulfillment and customer service, enhanced customer satisfaction through personalized recommendations and efficient problem-solving. Skilled in building positive rapport and multitasking, consistently achieving client satisfaction. Demonstrated ability to lift up to 50 pounds, showcasing physical stamina and a strong work ethic.

Overview

11
11
years of professional experience

Work History

Digital Shopper

Wal-Mart
07.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Personal Care Assistant

Orrin and Dorothy Wiley
04.2021 - 03.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Personal Care Assistant

Pat Smith
04.2016 - 03.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Personal Care Assistant

Illinois Department of Rehabilitation Services
06.2014 - 05.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

Associate of Applied Science - MIcrocomputer & Office Technology

Illinois Valley Community College
Oglesby, IL
05-1997

Skills

  • Order fulfillment
  • Customer service
  • Prioritizing orders
  • Attention to detail
  • Online order processing
  • Verifying order accuracy
  • Upbeat and outgoing attitude
  • Physical stamina
  • Lift up to 50 pounds
  • Deadline driven
  • Strong work ethic
  • Order coordination
  • Problem-solving
  • Excellent communication

Accomplishments

I am an accurate, quick digital picker at my current employment. I am our department's sponsor. I love to learn and improve skills to do my job as quick and efficiently as possible!

Timeline

Digital Shopper

Wal-Mart
07.2022 - Current

Personal Care Assistant

Orrin and Dorothy Wiley
04.2021 - 03.2022

Personal Care Assistant

Pat Smith
04.2016 - 03.2018

Personal Care Assistant

Illinois Department of Rehabilitation Services
06.2014 - 05.2015

Associate of Applied Science - MIcrocomputer & Office Technology

Illinois Valley Community College

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Melissa Gauer