William Poor
Walmart
San Antonio,TX
14
years of professional experience
Results-driven individual with extensive experience in digital shopping and logistics. Skilled in streamlining order fulfillment processes and managing inventory levels, contributing to improved efficiency and high customer satisfaction ratings.
Work History
Digital Shopper
4 Years 7 Months- Assisted customers in navigating online shopping platform, enhancing user experience and satisfaction.
- Provided support in managing inventory levels to ensure product availability for digital shoppers.
- Handled customer inquiries regarding online orders, resolving issues efficiently and effectively.
- Collaborated with team members to streamline order fulfillment processes, improving overall efficiency.
- Executed daily tasks related to online merchandising, maintaining accuracy and consistency across product listings.
- Trained new staff on best practices for customer service within digital shopping environment, fostering a collaborative team culture.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Amazon Driver
1 Year- Navigated delivery routes efficiently to ensure timely package arrival.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Conducted vehicle inspections and maintenance checks before deliveries.
- Communicated effectively with customers to provide updates on delivery status.
- Managed logistics by organizing packages for optimal delivery sequence.
- Implemented best practices for handling fragile items during transportation.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
CAP 2 Supervisor
8 Years 10 Months- Supervised team to ensure timely and accurate stock replenishment.
- Implemented safety protocols to maintain compliance and reduce workplace incidents.
- Trained new associates on operational procedures and best practices for efficiency.
- Monitored inventory levels, coordinating with management for restocking needs.
- Led shifts, managing workflow to optimize productivity in fast-paced environment.
- Conducted performance evaluations, providing feedback to improve team effectiveness.
- Developed and enforced processes to enhance accuracy in merchandise handling.
- Promoted a culture of inclusivity and diversity within the team by embracing unique perspectives and fostering open communication channels among employees.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- I've had to work with Pallet Jacks, Electric Pallet Jacks, a Walking Stacker, as well as a Forklift. Had to use theses equipments to move merchandise from one area to another and with the forklift had to load empty pallets to empty trailers to get sent back to the warehouse.
Education
GED
Skills
Order fulfillment
Shipping logistics
Online merchandising
Returns management
Customer service
Customer relations
Relationship building
Attention to detail
Heavy lifting
Decision-making
Delivery management
Online order processing
Verifying order accuracy
Upbeat and outgoing attitude
Documentation and reporting
Lift up to number pounds
Physical stamina
Verbal and written communication
Delivery procedures
Shopping management
Delivery organization
Order coordination
Deadline driven
Problem-solving
Teamwork and collaboration
Teamwork
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Team leadership
Team collaboration
Active listening
Team building
Task prioritization
Self motivation
Conflict resolution
Goal setting
Professionalism
Strategic planning
Adaptability
Continuous improvement
Time management abilities
Working with heavy machinery
Pallet jacks
Electric Pallet jacks
Walking Stacker
Forklift
Timeline
Digital Shopper
Walmart
01.2022 - CurrentRead More
Amazon Driver
Amazon
01.2021 - 01.2022Read More
CAP 2 Supervisor
Walmart
03.2012 - 01.2021Read More
Thomas Jefferson
GED
Read More