Jenny Chipman
Indianapolis,IN
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Owner
The Gallery Studio Salon
South Daytona, Florida
05.2019 - 01.2025
- Managed daily operations of a busy salon environment.
- Oversaw staff scheduling and team performance evaluations.
- Developed marketing strategies to attract new clients.
- Provided exceptional customer service to enhance client satisfaction.
- Ensured compliance with health and safety regulations in the salon.
- Coordinated training programs for new stylists and staff members.
- Maintained inventory levels and ordered supplies as needed.
- Fostered a positive work culture to promote teamwork and collaboration.
- Maintained relationships with existing clients by providing superior customer service.
Sales Agent
Everdry
Fairfield, OH
01.2001 - 03.2020
- Developed strong customer relationships to understand needs and recommend solutions.
- Conducted product presentations to educate clients on services offered by the company.
- Managed client accounts to ensure satisfaction and address service inquiries promptly.
- Collaborated with team members to create effective sales strategies for targeted markets.
- Utilized CRM software to track interactions and sales progress with potential customers.
- Provided training and support to new sales agents on company policies and procedures.
- Assisted in market research to identify new business opportunities and trends.
- Coordinated follow-ups with clients to maintain engagement and promote repeat business.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
Cosmetologist/Nail Tech/ Esthtician - Cosmetology
Empire Hair Design
Erlanger, KY 08.2007 - 07.2008
Some College (No Degree) -
Northern Kentucky University
Highland Heights, Kentucky, KYSkills
- Salon management
- Staff scheduling
- Inventory management
- Marketing strategy
- Customer relationship management
- Sales strategy development
- Market research
- Problem solving
- Effective communication
- Client engagement
- Performance evaluation
- Project management
- Labor relations
- Profit and loss analysis
- Marketing
- Business development
- Brand strategy planning
- Partnership development
- Sales oversight
Timeline
Owner
The Gallery Studio Salon
05.2019 - 01.2025
Cosmetologist/Nail Tech/ Esthtician - Cosmetology
Empire Hair Design
08.2007 - 07.2008
Sales Agent
Everdry
01.2001 - 03.2020
Some College (No Degree) -
Northern Kentucky University